Review That Review with Chelsey & Trey
Episode 162: "Hyatt Regency - 1 Star Review"
Transcription
*Please pardon any and all spelling errors!
[00:00:00] TREY GERRALD: Especially a hot tub, oh, I love fucking
[00:00:02] CHELSEY DONN: I got a hot tub. I'm like, you gotta have a
[00:00:04] TREY GERRALD: oh, give me the hot tub, fuck yeah hot tubs, I love fucking hot tubs
[00:00:08] TREY GERRALD: and no one has them anymore because it's too much of a liability or some bullshit,
[00:00:11] TREY GERRALD: I don't know.
[00:00:12] CHELSEY DONN: I'm with you.
[00:00:14] THEME SONG: Everybody's got an opinion.
Every Californian and Virginian.
It's so hard to tell who to trust and who to ignore.
Someone's gotta settle the score.
Trey and Chelsey will help you choose!
Whose views win, which ones lose.
Online haters are comin' for you!
Baby, it's time to Review That Review!
[00:00:43] CHELSEY DONN: Hello
[00:00:44] TREY GERRALD: Hi and hello listeners, welcome to Review That Review. We are the podcast that is dedicated to reviewing.
[00:00:54] CHELSEY DONN: Reviews
[00:00:55] TREY GERRALD: That's Chelsey Donn.
[00:00:57] CHELSEY DONN: that's Trey Gerald.
[00:00:58] TREY GERRALD: just call us.
[00:01:00] VOICEOVER: The Review Queens,
[00:01:04] CHELSEY DONN: That's right
[00:01:05] TREY GERRALD: But first, Chelsey, before we dip into the cool, refreshing waters of online reviews, I want to give you the opportunity to
[00:01:13] VOICEOVER: Ledge a complaint,
[00:01:15] CHELSEY DONN: Thanks, Trey. I appreciate this. Today, I want to talk about it's both an idea and it's personal to me Okay, so let's see my entire life. My name has been Chelsey Brooke Donn. Okay. I was born with this name. My initials are CBD My entire life, that meant nothing. That was like three random letters and now CBD has become very popular as this strain of marijuana that's like, you know, doesn't really get you high, but it's like a more of a cure all, right?
[00:01:56] CHELSEY DONN: You can sell it in the airport. You can sell CBD now. Now, when someone, like I'll have someone help me with my luggage or something and they'll see my luggage tag and they'll be like, CBD, I know what she's doing, mean, I lived my whole life like this, Trey, with nothing, it meant nothing for my entire life and then in the last like five to ten years, All of a sudden my initials have been completely usurped and it's not like I'm against marijuana or anything like that, But it's just annoying like it was my thing and now I have to share it, you know, do you feel that way about anything?
[00:02:35] TREY GERRALD: And also, like, in that circumstance, I know what she's
[00:02:38] TREY GERRALD: doing! You have to, like,
[00:02:39] CHELSEY DONN: Yeah, it's just like so annoying. I know it's just like I don't want to have this conversation at 3 a. m At the Newark Airport, you know, like I'm I'm good. Can we just
[00:02:49] TREY GERRALD: Well, this is sort of a personal complaint, but I think it goes in
[00:02:53] TREY GERRALD: here. One, you could, you could alter yourself to make other people comfortable. Something neither of us know anything
[00:03:00] TREY GERRALD: about. But,
[00:03:00] CHELSEY DONN: I would never.
[00:03:01] TREY GERRALD: know how monograms, they always
[00:03:03] TREY GERRALD: do the last initial in the middle? A. Why?
[00:03:07] TREY GERRALD: How did that get started? That's so
[00:03:09] TREY GERRALD: random and
[00:03:09] CHELSEY DONN: it's like annoying. Yeah, it means like the last name is really important, I guess.
[00:03:14] TREY GERRALD: I guess. But you could do, I mean, you could be CDB.
[00:03:17] CHELSEY DONN: could be CDB,
[00:03:18] TREY GERRALD: Or you could
[00:03:19] CHELSEY DONN: used to being CBD. I mean at one point I had someone come in the the 90s probably and fix my computer and he, I couldn't remember my password for Love for Swim on American Online and so he was like, What are your initials?
[00:03:33] CHELSEY DONN: And I was like CBD. He's like, what do you like to do? And so I was like Act? He's like, Drama Queen. What's your favorite number? Seven? All right, CBD Drama Queen Seven was like my screen name for a second.
[00:03:44] TREY GERRALD: were there two Ds between Don and Drama? Or did they share a D?
[00:03:49] CHELSEY DONN: Ooh, I think there were two Ds, which is like so lame. Such a lame screen name. I think I finally did find my way back into love for swim, which is not the best screen name, but it's better than CBD Drama Queen Seven. Anyway, I don't know. I have like an emotional attachment to my initials.
[00:04:03] TREY GERRALD: Of course.
[00:04:04] CHELSEY DONN: I don't really want to change them, but it is a little bit annoying.
[00:04:08] CHELSEY DONN: So I don't know if anyone's felt that way, like universally, Oh, you know what? It's like, it was my experience feeling like what it must've been like to be named Karen for your entire life. I mean, it's not as bad as Karen.
[00:04:21] VOICEOVER: Oh my god, it's a Karen,
[00:04:22] CHELSEY DONN: I now really, truly empathize with the true Karens of the world who had to completely abandon their own name or Alexa.
[00:04:33] CHELSEY DONN: There's examples.
[00:04:35] TREY GERRALD: that's tough. Or
[00:04:35] TREY GERRALD: Siri, Siri Cruz.
[00:04:37] CHELSEY DONN: I mean, like, can you imagine? So you live your whole life and, oh, see, I just activated effing Siri. Okay.
[00:04:43] TREY GERRALD: course you did. And probably everyone listening.
[00:04:46] CHELSEY DONN: right? Sorry guys. But if, so sorry. So I'm not going to say it again. Anyway, yes, this is my complaint.
[00:04:54] TREY GERRALD: I hear it.
[00:04:55] CHELSEY DONN: That's what I have on my chest today. So
[00:04:57] TREY GERRALD: I really
[00:04:57] TREY GERRALD: hear it It's very frustrating when you own something and it gets usurped. That's very, that's challenging and no one talks about it. And I'm glad that you've brought it to the show
[00:05:05] TREY GERRALD: today. I hear it. It's added to the ledger.
[00:05:08] CHELSEY DONN: you. Thanks for listening. But anyway, now Trey, it's time. We got to get to the mean meat and potatoes here. Let's jump into the online review.
[00:05:17] TREY GERRALD: do it.
[00:05:18] TREY GERRALD: Yay.
[00:05:20] VOICEOVER: Review That Review,
[00:05:24] CHELSEY DONN: As you know, we are your trusty review queens. We bring in reviews from the internet that we feel need to be inspected.
[00:05:31] TREY GERRALD: We read you a review, we break it down, and then we rate the impact of that review on a scale from 0 to 5 crowns. It's a very regal process that we call.
[00:05:41] VOICEOVER: Assess That Kvetch,
[00:05:43] CHELSEY DONN: All right, Trey, and it is your turn this week. What have you brought in for us?
[00:05:49] TREY GERRALD: Alright everyone. It's interesting to me, we haven't done a lot of hotels. We did
[00:05:52] TREY GERRALD: do a live one when we were at that convention. But today I have sourced a very interesting, well I don't want to tell you what I think up
[00:06:01] TREY GERRALD: front, but today I have this one star Yelp review written by Cheyenne V.
[00:06:07] CHELSEY DONN: old Cheyenne. Have we had Cheyenne before? I definitely know we've had a Cheyenne very early on, but I don't know
[00:06:13] TREY GERRALD: Well, I'll tell you, well this Cheyenne, in their image, presents male.
[00:06:19] CHELSEY DONN: Okay. I think the last Cheyenne was female, but
[00:06:21] TREY GERRALD: What do you think, what, in a binary world,
[00:06:24] TREY GERRALD: what gender do you assign to the name Cheyenne?
[00:06:27] CHELSEY DONN: Well, it's funny because originally when you said it, I immediately went female, but then when you said male, I immediately went
[00:06:34] TREY GERRALD: Cheyenne Jackson,
[00:06:35] CHELSEY DONN: So I was like, I don't know now. Now I'm all, I think it's, it's truly both. It's, I think it's, it's, it's like my mom's name is Randy.
[00:06:42] CHELSEY DONN: I don't know. What do you think of when you hear the name Randy? Do you think male or female?
[00:06:46] TREY GERRALD: well that's also interesting cause I know more female Randys than I know male Randys.
[00:06:52] TREY GERRALD: And I'm someone from the South and Randy is a very popular male name.
[00:06:55] CHELSEY DONN: Oh, interesting.
[00:06:57] TREY GERRALD: on the plane, I watched both the first and second Austin Powers. Do I make you Randy, baby?
[00:07:02] TREY GERRALD: Do I Yeah.
[00:07:03] CHELSEY DONN: Well, that was speaking of full circle quickly from the complaint. My mom had a similar
[00:07:09] TREY GERRALD: Sure. Oh yeah.
[00:07:10] CHELSEY DONN: And so like random creepy strangers would be like, Oh, I Randy, Randy, you know, and she didn't really love that either.
[00:07:16] TREY GERRALD: Gross. All right, Back to Cheyenne, V. So this is
[00:07:20] CHELSEY DONN: not Jackson, but me.
[00:07:22] TREY GERRALD: Cheyenne V. This is for the Hyatt Regency Hotel in San Francisco.
[00:07:29] CHELSEY DONN: Woo. Okay. San Fran.
[00:07:32] TREY GERRALD: Have you ever stayed at a Hyatt Regency?
[00:07:34] CHELSEY DONN: I almost am like, did I stay at this hotel?
[00:07:36] TREY GERRALD: Well, you'll be able to know by the end. Here we go.
[00:07:39] CHELSEY DONN: Okay. I might've. Okay.
[00:07:42] TREY GERRALD: A supposedly, quote, four star, end quote, hotel that has neither a pool nor a hot tub. I went down to the front desk to ask what the pool hours were, only to find out that the hotel doesn't have a pool. I was completely stunned. A 400 plus per night, supposedly a four star hotel in San Francisco, and they don't have a pool? Quote, there are only two hotels in San Francisco that have a pool, end quote. I was told. I asked to speak to the manager, parenthesis, her name was Elaine, end parenthesis, and was informed again that there are only two hotels in San Francisco to have a pool, end quote, and that they couldn't do anything about it, no discount, no nothing, come to find out there are about ten different hotels within about
[00:08:51] TREY GERRALD: a mile of this one that have a pool.
[00:08:56] TREY GERRALD: The holiday in San Francisco has a pool, but the Hyatt Regency doesn't. After informing the manager that her information is quote unquote out of date,
[00:09:12] TREY GERRALD: parentheses, i. e., they
[00:09:14] TREY GERRALD: were both lying through their teeth. I was promptly told that I was welcome to leave and check into one of those hotels,
[00:09:28] TREY GERRALD: very rudely, I literally re downloaded Yelp, just to write this review, the lack of a pool was bad enough, but the rudeness of the staff, What's the real problem?
[00:09:46] TREY GERRALD: Really hope this hotel hires better management staff because Elaine clearly isn't up to the task. I will probably never stay at a Hyatt again. Because of this.
[00:10:06] VOICEOVER: my god, it's
[00:10:06] CHELSEY DONN: Wow, I got it to Ken.
[00:10:09] TREY GERRALD: Isn't this?
[00:10:11] CHELSEY DONN: listen, it's interesting to me because I'm very much of two minds here. I have a feeling we might be like of different minds, which is good. So, First of all, I love a pool.
[00:10:24] TREY GERRALD: Amen? Preach?
[00:10:26] CHELSEY DONN: preach. I have literally changed hotel bookings in the past because I found out last minute that like the pool was broken or
[00:10:36] TREY GERRALD: Yes, that's the
[00:10:37] CHELSEY DONN: have a pool.
[00:10:38] CHELSEY DONN: So I understand the passion. I think it's valid. I would expect, would you expect a four star hotel to have a pool?
[00:10:46] TREY GERRALD: That's a really good question. I don't know, because I'm not someone who
[00:10:50] TREY GERRALD: spends a lot of money on things,
[00:10:52] CHELSEY DONN: I think I would like in just historically traveling with my family, which would be the time when I would stay at hotels like this.
[00:10:58] TREY GERRALD: it's pretty standard, you
[00:10:59] CHELSEY DONN: It's pretty standard that like at least like by the gym, there would be a small indoor pool or there would be something like, I don't know. I think it is almost to be assumed now whether or not that pool is seasonal or not.
[00:11:12] CHELSEY DONN: So let's go with the assumption that it because of the passion of Cheyenne that it's pool season. Let's just go with
[00:11:18] TREY GERRALD: Well, San Francisco, isn't it always hot there?
[00:11:20] CHELSEY DONN: No, actually I was gonna say, maybe my parents and I did stay at this hotel, I honestly don't remember, all I remember was that we stayed at some hotel in San Francisco, we were road tripping like to Napa and back basically, and we stayed at a hotel in San Francisco that was like a Hyatt or something like this, but it was freezing and raining so hard every day and we were exhausted from driving that I don't even remember anything about the hotel.
[00:11:46] CHELSEY DONN: So it's possible that we stayed here. But that being said, I think like if I was just booking this hotel because I wanted a vacation in San Francisco, I would be disappointed if I booked a four star hotel and they didn't have a pool. I think that that's completely valid.
[00:12:01] TREY GERRALD: yeah you said you say the statement started with you're of two minds so that's
[00:12:05] CHELSEY DONN: Yeah, so that's one mind. The other mind, thank you, the other mind is God, it's just like reeking of you just, you nailed the point too many times and now you're annoying and I can only imagine the degree to which you are pestering the front desk staff, which to a certain degree is like, I'm sure you are annoying them.
[00:12:25] CHELSEY DONN: Like, for example, why did they say that whole statistic about there only being two hotels? I mean, who knows why they said that, but like when Cheyenne said, I come to find out, you didn't come to find out, you went back to your hotel room and you raged, you like, you went within a mile, you put, you put your Google Maps within a mile of you and, and, and literally wasted your entire vacation.
[00:12:53] CHELSEY DONN: On the phone, calling these places and verifying whether or not they had a pool, so you could then go down to the front desk staff and be like, I mean, that part of it was the Ken part. So
[00:13:05] TREY GERRALD: Well, I think what leaps out to me from this review
[00:13:09] TREY GERRALD: is expectation.
[00:13:12] TREY GERRALD: And I wanted to ask you, Chelsey, in those experiences where you realized or you learned that there wasn't a pool or it wasn't working, how did you come to that info? You did some research. So
[00:13:23] TREY GERRALD: that's what's driving me fucking crazy here.
[00:13:26] TREY GERRALD: Is that
[00:13:26] TREY GERRALD: Cheyenne? And I get like, that was one of the first conversations we just had. That was the first point was like, is it fair to assume a four star will have a pool?
[00:13:35] TREY GERRALD: Okay, great, fair, but I am someone, especially now that I have so many baby nephews, when I book hotels in Charlotte, All I'm looking for is indoor pools, because it's a
[00:13:46] TREY GERRALD: fun activity, it's something we can do, and it's a built in activity that
[00:13:50] TREY GERRALD: we may choose to do or not,
[00:13:51] TREY GERRALD: and there are not many, so all I'm looking for, I'm
[00:13:55] TREY GERRALD: starting with price, then I'm looking at pool, because if it's a cheap, but it doesn't have the pool, I'm not gonna select it, so
[00:14:02] TREY GERRALD: I'm a little frustrated that the pool is this meaningful to Cheyenne, but they did literally no research, they just assumed, and we all know when you assume you make an ass out of you, and meh,
[00:14:14] CHELSEY DONN: And
[00:14:15] TREY GERRALD: so that drives me a little
[00:14:17] CHELSEY DONN: that's a very good point. That's a very good point. And that's echoed by the fact we then did all of this research after we clearly had the capability
[00:14:30] TREY GERRALD: Right, we know how to We know how
[00:14:31] CHELSEY DONN: how to research and we're proving that we know how to search because we wrote about that in the review. So that also, I think, is coloring.
[00:14:39] CHELSEY DONN: However, I will say, just to get back on Cheyenne's side for a second, You're welcome to leave.
[00:14:46] TREY GERRALD: I mean,
[00:14:47] CHELSEY DONN: Do you think that's an appropriate thing for someone to say?
[00:14:50] TREY GERRALD: I mean, someone who works in hospitality, I fucking love that, but we know that people literally get college degrees for hospitality.
[00:14:59] TREY GERRALD: People take it so seriously, and I
[00:15:01] TREY GERRALD: think the penultimate, far above food service, and I think the penultimate, far above food service, is like hotelries the amount of care that it's such an inappropriate response
[00:15:13] CHELSEY DONN: Totally.
[00:15:13] TREY GERRALD: but i also could hear that it's like i apologize for misspeaking about the stats regardless we still do not have a pool so if it is that important to you i all i can offer you is that you check out here and you there
[00:15:26] CHELSEY DONN: I won't charge you, you know, the late cancellation fee and I'll allow you to go.
[00:15:32] TREY GERRALD: Right, but you're not, you cannot shade the customer no matter how much you want
[00:15:36] TREY GERRALD: to, but yeah, I mean, I think it's inappropriate. I,
[00:15:39] TREY GERRALD: I
[00:15:39] CHELSEY DONN: it's inappropriate, but I think it goes back to, do we trust Cheyenne? Do we trust this narrator?
[00:15:46] TREY GERRALD: I, I kind of do. I mean,
[00:15:48] CHELSEY DONN: think that if he had been badgering the front desk about this to the multiple times, they're like, I'm sorry, and let's just say that it was their mistake that they weren't purposely saying that there was only two pools.
[00:16:00] CHELSEY DONN: Maybe that was like what they thought. I don't know. I don't know why they would say that. I But do you think that that's really what they were saying? Like, you can leave. Or do you think that that was what Cheyenne was hearing?
[00:16:13] TREY GERRALD: it's a great question. I don't know how we'll ever know, because I can see that both being real.
[00:16:19] TREY GERRALD: But I also wonder, it's like, you can tell, even with the caps, all of the parentheticals, like, they're really leading the narrative,
[00:16:27] TREY GERRALD: which is fair, that, what response did you, did Cheyenne want, and coming back and be like, just, I just want you to know, you told me that there's only two pools, and a quick cursory glance
[00:16:37] TREY GERRALD: on Google Maps shows that there's ten, within the mile, and one of them is a holiday inn,
[00:16:43] TREY GERRALD: so, maybe you shouldn't be giving out misinformation, it's, it's sort of like, Whoa.
[00:16:48] TREY GERRALD: Okay.
[00:16:50] TREY GERRALD: Thank you. I apologize. Can I help you with anything? Like, I get it. Cause sometimes I get on my high horse and I
[00:16:57] TREY GERRALD: can't let it go, but they did that. And
[00:17:00] TREY GERRALD: then they wrote this review and I think it just all, okay. So even though I have opinions, I do think it's valuable because I would read this review and as someone who wants a pool,
[00:17:11] TREY GERRALD: especially a hot tub.
[00:17:12] TREY GERRALD: Oh, I
[00:17:13] TREY GERRALD: love fucking hot tubs. I love hot tubs. Oh,
[00:17:14] CHELSEY DONN: you gotta have a
[00:17:15] TREY GERRALD: oh, give me the hot tub! Fuck yeah, hot tubs! I love fucking hot tubs
[00:17:19] TREY GERRALD: and no one has them anymore because it's too much of a liability or some bullshit, I don't
[00:17:22] TREY GERRALD: know,
[00:17:23] CHELSEY DONN: I'm with
[00:17:24] TREY GERRALD: but I recognize that hot tubs, you're not always gonna get them, but this is useful information because if I'm like traveling to San Fran and I'm like, I'm gonna swim when I'm in California, it's literally all caps, it's First
[00:17:36] TREY GERRALD: sentence. And also, like, the spelling grammar here is really remarkable. I know it was rage reviewed,
[00:17:43] TREY GERRALD: but it is, like, lots of punctuation, lots of parentheses, quotes, caps. It is very pretty. Like,
[00:17:50] TREY GERRALD: this would score high on the SAT.
[00:17:52] CHELSEY DONN: I wonder how common of an experience this is. I wonder if there's a lot of other people that go to the hotel and are shocked to find out they don't have a I feel like it must be common.
[00:18:02] TREY GERRALD: I would think it's common enough to not spit out a random stat, unless this is Truth or Shady, where maybe the person was like, you know, I don't know, it's tough, like, there aren't a lot of hotels, like, in San Francisco proper that have pools. Transcribed For XY, I don't know, like, I don't know why that was
[00:18:17] CHELSEY DONN: Right. Well, I was thinking like when it was first said, I was like, I wonder why that is. Like, is there a rule or something?
[00:18:22] TREY GERRALD: but come to think of it, I have stayed in San Francisco twice in my life, and both times there were not pools,
[00:18:28] TREY GERRALD: now that I think about it,
[00:18:29] CHELSEY DONN: I don't know.
[00:18:30] TREY GERRALD: don't know,
[00:18:31] CHELSEY DONN: I would think it's common. I would think that it happens. I thought it was sort of humorous at the end when Cheyenne was like, And I reactivated my Yelp account for this reason.
[00:18:43] TREY GERRALD: okay, but wait, what do you think of their ending statement as like, look, the lack of pool was bad enough, But them being rude to me, it's like, that's not what you're mad about, If you're conflating all of the anger and you're directing it at Elaine, you're
[00:18:57] TREY GERRALD: placing blame on
[00:18:58] CHELSEY DONN: know. Oh, Elaine. So I was gonna say, did we not ment we didn't mention Elaine by name until the very end. That's a
[00:19:05] TREY GERRALD: No, they do. They said, I asked to speak to the manager, Parentheses, her name was Elaine.
[00:19:10] CHELSEY DONN: oh, Okay.
[00:19:10] TREY GERRALD: So he actually says Elaine twice,
[00:19:12] CHELSEY DONN: So he is calling her out. I mean, like I'm really of two minds about this Drake. 'cause I don't know, like I can see there being a situation where somebody did not go to hospitality school and they did not handle this well. And I would be very turned off by that. Like if I went to someone and was like, I cannot believe that there's not a pool here.
[00:19:30] CHELSEY DONN: I've stayed in like 1,000,004 star hotels in my life. I've never stayed at one that didn't have a pool. And they were like only to like that was like their only answer to me and then like I was like that can't possibly be true and I was so rageful that I looked it up and they were like you can leave like that's like that's bad if that's true
[00:19:49] TREY GERRALD: And I understand because I can get petty and spiteful
[00:19:51] TREY GERRALD: too. So like, I, I clearly see both sides of this
[00:19:55] TREY GERRALD: and even in our conversation, we've highlighted pools are important to both of us.
[00:19:58] TREY GERRALD: Like who knew that before? So,
[00:20:00] TREY GERRALD: but so then, okay, so then let's zoom out because we can be, we can be on both sides of this argument.
[00:20:06] CHELSEY DONN: this is so funny by the way quickly I have to say I was talking about love for swim before we started this
[00:20:11] TREY GERRALD: Oh, right. That's
[00:20:13] CHELSEY DONN: How weird is that?
[00:20:14] TREY GERRALD: Alright, so, what is the impact for booking the Hyatt Regency in San Francisco based on this review?
[00:20:22] CHELSEY DONN: Oh man, I think that whether you're a pool person or you're not a pool person, this is going to have an impact on you because if you're a pool person, you're going to immediately be like, not booking. That's a huge impact.
[00:20:33] TREY GERRALD: That's
[00:20:34] TREY GERRALD: more impactful to me than any shade at
[00:20:36] CHELSEY DONN: yeah, yeah.
[00:20:37] TREY GERRALD: I don't know how it was
[00:20:38] CHELSEY DONN: I think if it was like, if it was not important to me to have a pool, then maybe I don't care because Cheyenne seems like somebody that is gonna complain about like a lot of things and they didn't really complain about like the room or anything else, did they?
[00:20:56] TREY GERRALD: no,
[00:20:57] CHELSEY DONN: They complained about the fact that there wasn't a pool and they complained about this person giving them attitude, which may or may not have been from the level of aggression that they were spewing. Jury's still out on that.
[00:21:08] TREY GERRALD: I think I could crown
[00:21:09] CHELSEY DONN: I can crown Cheyenne and I think that it's, it, we'll talk about it in the crowning.
[00:21:14] TREY GERRALD: All right. So Chelsey and I each have our own set of zero to five crown cards. In an effort to be fair and not influenced by one another, we are going to simultaneously reveal our rating.
[00:21:24] VOICEOVER: The Queens are tabulating,
[00:21:32] CHELSEY DONN: All right, the queens are unanimous, three crowns, three crowns, I guess I go first. I think it's above middle of the road because in the, I was going back and forth, but in the end, I think there is value here in terms of impact and what my actions are going to be. After reading this review, and I think that that is the intention of a review.
[00:21:51] CHELSEY DONN: If I'm reading reviews, I want to learn a little inside scoop or a little something maybe I would have missed that now I know. So I think that there's definitely value. I had to take away two crowns because I just don't know if I can trust Cheyenne 100 percent as my narrator. I don't know if they're a little Curmudgeony, and they'd be a little difficult to deal with, a little bit of a Ken to take it back to the naming people, But three crowns, I do think it was a valuable review, more valuable than not.
[00:22:20] CHELSEY DONN: How about you? Why three crowns?
[00:22:23] TREY GERRALD: I just, I feel like because it's so specific to the pool, that gives it a tremendous amount of value, but it also makes it so niche
[00:22:30] TREY GERRALD: that it is interesting. And then they tackle like the customer service, which like, It's sort of hard, you know, I don't know. So I think it's strong and as someone who cares about pools, sure.
[00:22:41] TREY GERRALD: But I know that like, you got to take destiny into your own hands and you got to do the research. You can't just assume.
[00:22:47] TREY GERRALD: So that I think is the ultimate impact for me.
[00:22:49] CHELSEY DONN: Good review, Trey. Oh, oh my goodness. Okay, let's hear it.
[00:22:56] TREY GERRALD: Alright, so we have a reply from the quote unquote business manager. Their name is Nicholas K. Dear Cheyenne V, Thank you for choosing our hotel for your accommodation needs. We are disappointed our hotel's amenities did not meet your expectations and regret your disappointment about the pool and how it was handled. We have shared your comments with the appropriate individuals to ensure this is not repeated. We would welcome another opportunity to have you return. We genuinely want you to experience our hotel and the outstanding service you deserve, as you should have on this visit. Hyatt Regency San Francisco.
[00:23:34] CHELSEY DONN: Hmm. Interesting. Okay, I respect the reply.
[00:23:41] TREY GERRALD: Me too.
[00:23:42] CHELSEY DONN: I don't I think it was It was, it was like the right length.
[00:23:46] TREY GERRALD: Agree.
[00:23:47] CHELSEY DONN: think it was like super shady Which I appreciate. I'm trying to decide if it was like a little PR y
[00:23:55] TREY GERRALD: it feels very PR to me.
[00:23:57] CHELSEY DONN: Right,
[00:23:58] TREY GERRALD: But what are you gonna do about like, there's no pool, so like
[00:24:02] TREY GERRALD: you can't even address it. You can
[00:24:03] CHELSEY DONN: Well, that's why I'm like, well, I don't really know what else they could have said to make it seem less Like a PR event, and I also respect the fact in this case that they're not really being like, we checked the tapes and on, blah, blah, blah, like you came attacking our front desk person, you know, I think they save face,
[00:24:22] TREY GERRALD: I think so too. 'cause ultimately I don't really know how else I would want a response to be, because I appreciate that it's a little distant.
[00:24:29] TREY GERRALD: But it does feel a little PR y, but I don't know how else, because I don't want them to get into the
[00:24:34] CHELSEY DONN: Right. Yeah.
[00:24:36] TREY GERRALD: but it feels sort of distant, but I don't know. I do like how they sort of say, we shared your comments with the appropriate individuals, which makes me think they're talking about Elaine.
[00:24:46] TREY GERRALD: I like that they don't call out their worker's name.
[00:24:49] CHELSEY DONN: Yeah. I like that too.
[00:24:51] TREY GERRALD: You want to crown this?
[00:24:52] CHELSEY DONN: Yeah. Let's cut it.
[00:24:53] TREY GERRALD: Okay.
[00:24:53] VOICEOVER: The queens are tabulating. Total score,
[00:25:01] CHELSEY DONN: the Queens are unanimous again! Four crowns, four crowns. I think I realized it when I was in my calculations that they didn't really mention the pool. I think that was why it felt PR y, like they were like, I'm sorry, our amenities didn't meet your expectations, right? So that I think is what made it a little bit more canned.
[00:25:19] CHELSEY DONN: Then I would have liked, I feel like maybe they could have addressed the two pool comment or why many hotels in San Francisco don't have pools without being shady. So that was why I left a little bit of room, but mostly I thought it was a good reply. I think that they did what they needed to do and they didn't punch down.
[00:25:37] CHELSEY DONN: Why did you go with four crowns?
[00:25:38] TREY GERRALD: Same for about the punching down.
[00:25:40] TREY GERRALD: It's funny because the amenities, actually, I interpret that as like, you could have checked on the website what the amenities were,
[00:25:48] TREY GERRALD: and that it didn't meet your expectations because you did no research.
[00:25:52] TREY GERRALD: I don't know that that's there, but I pick up on that. I also appreciate they didn't punch down.
[00:25:56] TREY GERRALD: So I'm saying four, because ultimately, like, a huge company like Hyatt, like, what are they going to I think it's a good reply. It wouldn't keep me from booking, and at least they responded.
[00:26:07] CHELSEY DONN: I completely agree. I mean, I think it was a good reply in the end. This is, this is, you could use this as a template, other hotels.
[00:26:14] TREY GERRALD: yeah. You could be a little more personality
[00:26:17] CHELSEY DONN: be a little more personal. Yeah, you can
[00:26:19] TREY GERRALD: dash,
[00:26:19] CHELSEY DONN: just a dash more personality.
[00:26:21] TREY GERRALD: little pixie
[00:26:22] CHELSEY DONN: I really think if you're looking for advice on how to reply to things, you should definitely call us because we will be able to help you craft a perfect reply to saying, we'll coach you.
[00:26:33] CHELSEY DONN: All right. That was fun, Trey.
[00:26:35] TREY GERRALD: We did a nice little dip there. Or we didn't do a dip.
[00:26:38] CHELSEY DONN: We didn't do a
[00:26:40] TREY GERRALD: Our feet are dry. But, Chelsey,
[00:26:42] TREY GERRALD: I want to give you this opportunity because we have reached the most regal portion of today's show.
[00:26:46] TREY GERRALD: Who are you inducting today for?
[00:26:49] VOICEOVER: My Royal Highness.
[00:26:51] CHELSEY DONN: well something that I love almost as much as pools is Puppies. I love puppies and my mom just got, my mom, Ransy, who I guess we talked about a little bit on this episode, just got a new puppy named Rosie, who's very adorable and cute and also keeping my mom awake and not letting her sleep very much, but we're excited to welcome Rosie into our family.
[00:27:16] CHELSEY DONN: And I had to induct her as our Royal Highness. And when this episode airs, I'll share a little photo of her on our Instagram. But thanks Rosie for joining the fam and thanks puppies for making all of us so happy. You are my Royal Highness.
[00:27:35] TREY GERRALD: Very sweet.
[00:27:36] CHELSEY DONN: Yeah,
[00:27:37] TREY GERRALD: Well, we did it, Queen. That's another round on the, another lap on the R U A R Q Ferris Wheel of No Swimming Pools or Hot Tubs, Elaine.
[00:27:45] CHELSEY DONN: Elaine. Thank you for joining us today. If you like what you heard, please, woof, woof, tell a friend.
[00:27:55] TREY GERRALD: And if you did not like what you heard, please tell an enemy.
[00:28:00] CHELSEY DONN: On this week's After Show Podtrey, we are heading back to good old Goodreads. Yay, we're gonna be reading a one star review for Peter Pan. But I think it's like the Dark Novel by J. M. Barrie. Yeah.
[00:28:19] TREY GERRALD: Oh, I love this. I cannot wait to get into this. Wait, there's lagoons with the evil mermaids in
[00:28:25] CHELSEY DONN: huh. That's right, full circle.
[00:28:27] TREY GERRALD: Well, I cannot wait to find out, as I wonder, why this was said. I watched Drug Rats, loved
[00:28:35] TREY GERRALD: it.
[00:28:35] TREY GERRALD: and I realized Angelica served a point, and I didn't want to be an Angelica.
[00:28:38] TREY GERRALD: So,
[00:28:39] CHELSEY DONN: I wanted to be a Tommy Pickles or a
[00:28:42] TREY GERRALD: Phil and Alil,
[00:28:43] CHELSEY DONN: Yeah. Oh, feeling a little. Me too.
[00:28:49] TREY GERRALD: I'm just, oh my gosh, and I was saying Pixie Dust, I, wait, Chelsey, when I said a sprinkling of Pixie Dust, of personality, my mind was Tinkerbell, but it didn't come out. God, I wish I had
[00:28:58] CHELSEY DONN: Oh my god, well still, we'll count it, Trey and I are always so aligned, I love, I mean, I know for you guys, maybe it's not as exciting because you see the titles, but for us, we have these synchronicity moments all the time, real time,
[00:29:11] TREY GERRALD: but please, as you are enjoying that, remember,
[00:29:14] CHELSEY DONN: the haters, you're a queen, tinkerbell,
[00:29:18] TREY GERRALD: gender nonspecific, you're a queen, tinkerbell, queen.
[00:29:22] CHELSEY DONN: love you,
[00:29:23] TREY GERRALD: y'all, bye,
[00:29:26] VOICEOVER: Sign up directly on Apple Podcast to hear our weekly members only after show unlock additional benefits when you become a Patreon member@reviewthatreview.com slash patreon. Follow us on all the socials at the review queens and join our mailing list@reviewthatreview.com. Arc vetch line is open 24 7 at 1 8 5 0 review zero.
[00:29:45] VOICEOVER: Don't be a ana. Call the kvetch line today.
[00:29:50] TREY GERRALD: You know, we actually, when I visited in California, I went to Disneyland my first time ever,
[00:29:55] TREY GERRALD: and
[00:29:56] CHELSEY DONN: time,
[00:29:57] TREY GERRALD: I've never been to Disneyland. I've been to Disney World, twice.
[00:30:00] CHELSEY DONN: I didn't know that. The last time you were like living in LA for a while, you never went to Disney? Wow.
[00:30:05] TREY GERRALD: Never. I've been to Universal.
[00:30:07] TREY GERRALD: But no, I've never been to Disneyland. I have a lot of thoughts about Disneyland. But, uh, I did, of course, waited in line for the Peter Pan ride. It's so sweet.
[00:30:14] CHELSEY DONN: yeah. I
[00:30:15] TREY GERRALD: talk about J. M. Barrie. Let's do it.
[00:30:17] CHELSEY DONN: Okay, let's do it.
[00:30:18] TREY GERRALD: We'll see you guys Friday. Bye.
[00:30:19] CHELSEY DONN: See you there. Bye.
Review That Review is an independent podcast. Certain names have been redacted or changed to protect the guilty. Executive produced by Trey Gerrald and Chelsey Donn with editing and sound designed by me with voiceover talents by Eva Kaminsky. Our cover art was designed by LogoVora and our theme song was written by Joe Kinosian and sung by Natalie Weiss.
Photo by Girl with red hat on Unsplash
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