Review That Review with Chelsey Donn & Trey Gerrald
Episode 20: "Custom Cakes - 1 & 5 Star Reviews"
Transcription
THEME SONG: [00:00:00] Everybody's got an opinion.
Every Californian and Virginian.
It's so hard to tell who to trust and who to ignore.
Someone's gotta settle the score.
Trey and Chelsey will help you choose!
Whose views win, which ones lose.
Online haters are comin' for you!
Baby, it's time to Review That Review!
[00:00:31] Trey Gerrald: Hello.
[00:00:32] Chelsey Donn: Hi. [laughs] So-
[00:00:34] Trey Gerrald: Oh, my Gosh.
[00:00:35] Chelsey Donn: ... I quickly pulled Goldie on after that intro, and she has her crown on.
[00:00:40] Trey Gerrald: A crown! Oh my gosh. How is that attached to her head?
[00:00:45] Chelsey Donn: It's like, uh, like party hat, actually, she's leaving it on.
[00:00:48] Trey Gerrald: Good girl.
[00:00:50] Chelsey Donn: You hate it so much. Okay. Anyway-
[00:00:54] Trey Gerrald: Oh, my God.
[00:00:54] Chelsey Donn: Welcome to Review That Review, the podcast dedicated to reviewing-
[00:00:59] Trey Gerrald: Reviews. We are just like Siskel and Ebert only instead of being crotchety old white men, like Chelsey pointed out a few episodes back, uh, reviewing cinematic masterpieces. We are fun, vibrant white people, who rate and review those hilarious, scathing, and sometimes suspicious online reviews.
[00:01:20] Chelsey Donn: And That over there is Trey Gerrald.
[00:01:23] Trey Gerrald: And that over there as Chelsey Donn.
[00:01:25] Chelsey Donn: And together, we are-
[00:01:28] VOICEOVER: The Review Queens.
[00:01:32] Trey Gerrald: And listeners, guess what?
[00:01:34] Barbara Walters: This is 2020, this 2020, this 2020, I'm Barbara Walters. And this is 2020.
[00:01:45] Trey Gerrald: It's our 20th episode.
[00:01:48] Chelsey Donn: Oh my God, Barbara. That was so nice of you to make an appearance. Wow. [laughs]
[00:01:53] Trey Gerrald: She has a very, very expensive quote, but she arrived.
[00:01:56] Chelsey Donn: She arrived.
[00:01:57] Trey Gerrald: Here we are, 20 episodes.
[00:01:58] Chelsey Donn: 20 episodes-
[00:01:59] Trey Gerrald: What do you think about?
[00:02:01] Chelsey Donn: I just can't even believe it's happened. I remember the very first rehearsal and-
[00:02:05] Chelsey Donn: [laughs]
[00:02:06] Chelsey Donn: ... one day maybe someone in Patreon will see it, but I think we've come a long way Trey. I'm proud of us. How do you feel?
[00:02:12] Trey Gerrald: I feel good. Most podcasts don't make it past their fifth episode. So we've got 15 on them.
[00:02:17] Chelsey Donn: Oh, my God, yeah. Look at us.
[00:02:19] Trey Gerrald: You had a reveal and now I'm prepared for my reveal!
[00:02:23] Chelsey Donn: Oh, my God, stop.
[00:02:24] Trey Gerrald: Chelsey why don't you describe what I'm wearing?
[00:02:27] Chelsey Donn: Okay. It's very Regal. It's like a Regal necklace, almost like collar-esk, like a bandana, like shape, but made out of maybe pearls.
[00:02:37] Trey Gerrald: In preparation for Halloween, which is a few weeks away.
[00:02:40] Chelsey Donn: Oh, is this a teaser?
[00:02:41] Trey Gerrald: My family, David and our two dogs do annual Halloween pictures that are top secret. No one knows the theme until Halloween. And this is a little tease! What, what are you? What's your guess? Why do you think I'm gonna be for Halloween?
[00:02:55] Chelsey Donn: Oh my God, this is it. This is all I got, this necklace?
[00:02:58] Trey Gerrald: For today.
[00:02:58] Chelsey Donn: I don't know. Oh, God. Are you like a judge? Like a fancy judge?
[00:03:04] Trey Gerrald: Good question.
[00:03:05] Chelsey Donn: I don't know. First of all, the highlight of my year is this photo shoot that you guys do. And I'm so excited this year to see how we're gonna integrate Hunter-
[00:03:15] Trey Gerrald: Mm-hmm [affirmative].
[00:03:16] Chelsey Donn: ... because he's new to the bunch.
[00:03:18] Trey Gerrald: Yes.
[00:03:18] Chelsey Donn: But if you guys haven't seen these already, it's, it's worth the Instagram scroll. Like go on Trey's page, @TreyGerrald. Fabulous. We had, what do we have? We had the Dalmatians one?
[00:03:29] Trey Gerrald: Cruella DOG Vil
[00:03:30] Chelsey Donn: Yes.
[00:03:30] Trey Gerrald: So Winnie was dressed as Cruella, we were Dalmations.
[00:03:34] Chelsey Donn: That's right.
[00:03:34] Trey Gerrald: And then we also did Cinderella and evil stepsisters. She was Cinderella.
[00:03:38] Chelsey Donn: So good.
[00:03:38] Trey Gerrald: We did Little Shop, she was the Plant, I was Audrey, David was Seymour.
[00:03:42] Chelsey Donn: Yes.
[00:03:42] Trey Gerrald: And last year we did, uh, The Wizard of Oz. So she was Dorothy.
[00:03:46] Chelsey Donn: Yes.
[00:03:47] Trey Gerrald: I was Glinda, the good witch, David was the wicked witch.
[00:03:50] Chelsey Donn: Killed it, so good.
[00:03:51] Trey Gerrald: And um, this year we have Hunter who has to be in the mix.
[00:03:55] Chelsey Donn: It's so worth, lock guys. You don't even understand how good it is.
[00:03:58] Trey Gerrald: I think this year's going to be very epic. Um, anyway, so my week has been deep in the throws of stitching and hot gluing and, um, fabricating costumes. Where in the process, you know, Hunter as a rescue, as every listener knows. And so I've, I've been trying to get him comfortable with wearing a sweater because-
[00:04:18] Chelsey Donn: Good call, you got to get him comfortable.
[00:04:20] Trey Gerrald: Because he will be in costume. They do make sweaters that you can step into and zip up down the back.
[00:04:25] Chelsey Donn: Okay.
[00:04:26] Trey Gerrald: So we're gonna have to go with that.
[00:04:27] Chelsey Donn: That might be the way.
[00:04:28] Trey Gerrald: 'Cause my hand has been bitten way too many times.
[00:04:30] Chelsey Donn: Oh, no. So the dress rehearsals have been a bit intense?
[00:04:34] Trey Gerrald: And I have to be stitching on stuff I have to hand make Hunter's costume.
[00:04:38] Chelsey Donn: You're so amazing. I feel like it's like your inner Southern queen comes out and you make these costumes by hand.
[00:04:39] Trey Gerrald: It's gonna be good. Anyway that's-
[00:04:39] Chelsey Donn: It's gonna be-
[00:04:39] Trey Gerrald: ... that's how my week.
[00:04:39] Chelsey Donn: Yeah.
[00:04:39] Trey Gerrald: And now here we are celebrating the 20th episode.
Yeah.
[00:04:39] Trey Gerrald: Chelsey, how was your week?
[00:04:39] Chelsey Donn: No major complaints. I just got Goldie groom for the first time.
[00:04:39] Trey Gerrald: Beautiful.
[00:04:39] Chelsey Donn: Yeah. So I took her there and I got to say like, I feel like I've been working hard, you know? And I feel like this is gonna work, maybe gonna like launch into a little bit of complaining territory here.
LODGE A COMPLAINT
[00:04:39] Trey Gerrald: Go for it.
[00:04:39] Chelsey Donn: I feel like I have been brushing her at home. I've made a conscious effort and I brush her, but she's a puppy and puppy hair especially gets like really matted.
[00:04:39] Trey Gerrald: Mm-hmm [affirmative].
[00:04:39] Chelsey Donn: And so the, the groomer called me and they were like, Chelsey you know, she's really matted. And then I got kind of like a lecture a little bit when I got there. And I'm like, what do you want me to do about this? Like, do you want to charge me extra for the matted situation? 'Cause if you do just charge me extra, that's fine, I get it. If you had to spend extra time on her, absolutely fine. But like, why are you lecturing me? I'm trying over here. So anyway, it was a great week.
[00:05:28] Trey Gerrald: Yeah.
[00:05:29] Chelsey Donn: And then I guess I got a little bit annoyed, [laughs] when I was called out of the groomer. It feels like, I don't know if you've ever experienced this Trey 'cause I don't know that you've ever had any, did you ever have to wax your legs?
[00:05:53] Trey Gerrald: Okay, really great question.
[00:05:55] Chelsey Donn: Yes.
[00:05:56] Trey Gerrald: But I did one of my first summer stocks and I was body painted, like spray-painted.
[00:06:01] Chelsey Donn: Oh, my God.
[00:06:02] Trey Gerrald: Well, I was spray-painted for like two weeks, and then they realized it wasn't cost-effective. So we had to like sponge it on literally with kitchen sponges. This was un- I can't-
[00:06:10] Chelsey Donn: Oh, my God.
[00:06:10] Trey Gerrald: ... I can't get into it. Oh, well my God, this is that theater company where I wrote that scathing thing-
[00:06:16] Chelsey Donn: Oh, my God.
[00:06:17] Trey Gerrald: ... that I can't find.
[00:06:18] Chelsey Donn: Well, it sounds like it's well deserved [inaudible 00:06:30].
[00:06:20] Trey Gerrald: But-
[00:06:20] Chelsey Donn: Okay.
[00:06:20] Trey Gerrald: ... I had to be, I had to use Veet wait, is that right? No, no, no. It's the song. What's that? Um, female razor that Venus-
[00:06:28] Chelsey Donn: Oh, Venus.
[00:06:29] Trey Gerrald: ... I'm your Venus, you know where it has the-
[00:06:31] Chelsey Donn: [crosstalk 00:06:42].
[00:06:31] Trey Gerrald: ... little soap on it. It's like-
[00:06:34] Chelsey Donn: I'm intimately aware, 'cause that's the only razor I buy.
[00:06:36] Trey Gerrald: So that, so I did have to shave my legs, uh, when I was doing that job. But somehow we went into that because you were asking me if I've ever shaved.
[00:06:43] Chelsey Donn: Yeah. The point is, or I was actually, if you've ever been waxed. Because it's like them telling me that Goldie was matted when it's like, I knew there was like a little bit of matts, I couldn't work them all out myself, but them telling me it felt like when I get like my legs waxed or something. And then afterwards the person's like, you have a lot of hair. It's like, yeah, I know I have a lot of hair-
[00:07:03] Trey Gerrald: That's why I'm here.
[00:07:03] Chelsey Donn: ... and that's why I'm here. I'm here to like have the hair removed. So it was like, I'm taking her to the groomer because this became a situation outside of my own ability to handle, so I'm outsourcing, anyway, so I'm just, I guess I'm lodging my complaint. right there.
[00:07:18] VOICEOVER: Lodge A Complaint.
[00:07:19] Chelsey Donn: I just went right into it. Listen, it's fresh for me. At least she got to look really great for her queen moment, you know? Anyway, Trey it's your turn.
[00:07:29] Trey Gerrald: Okay. Today my complaint is also fresh on my mind because today I went to Costco.
[00:07:34] Chelsey Donn: Oh, yeah, can be a situation. What happened?
[00:07:37] Trey Gerrald: This is not specific to Costco.
[00:07:39] Chelsey Donn: Okay.
[00:07:39] Trey Gerrald: But what do you call those, um, what do you call the things you push that you put your groceries in?
[00:07:44] Chelsey Donn: A cart.
[00:07:45] Trey Gerrald: Okay. In South, we call them buggies, but-
[00:07:48] Chelsey Donn: Okay.
[00:07:48] Trey Gerrald: ... that's like one of those things in my life that I constantly have to like catch myself before I say it-
[00:07:53] Chelsey Donn: Yeah.
[00:07:53] Trey Gerrald: ... because I still want to say buggy, but if I say buggy, it's a whole thing. So I have to say cart.
[00:07:57] Chelsey Donn: Yeah.
[00:07:57] Trey Gerrald: It's like how I trained myself to say, it's cement, it's not SEE-ment, or it's-
[00:08:00] Chelsey Donn: Right.
[00:08:00] Trey Gerrald: ... an umbrella, not UM-brella, insurance instead of IN-surance.
[00:08:05] Chelsey Donn: It's kind of cute, but yeah.
[00:08:06] Trey Gerrald: Okay. When you, when you're pushing the cart-
[00:08:09] Chelsey Donn: Yeah.
[00:08:09] Trey Gerrald: ... and someone is just diagonal in an aisle, they're not on the right, what should we, you know, traffic in America-
[00:08:16] Chelsey Donn: Trey [crosstalk 00:08:30] his, his eye is like twitching, right now, I want you guys to know that's how mad he is right now.
[00:08:21] Trey Gerrald: Like you go down an aisle to the right, because people are coming down on the left side-
[00:08:25] Chelsey Donn: Sure.
[00:08:25] Trey Gerrald: ... which is their right.
[00:08:26] Chelsey Donn: Yeah.
[00:08:27] Trey Gerrald: But when someone is just diagonal in the middle, they're not on the right, they're not on the left-
[00:08:31] Chelsey Donn: Just goin rogue.
[00:08:32] Trey Gerrald: ... not even concerned that you're there. Not even acknowledgement that you're there. It's as if they're presenting Costco.
[00:08:41] Chelsey Donn: [laughs]
[00:08:41] Trey Gerrald: Olivia is presenting Costco today.
[00:08:44] Chelsey Donn: Costco by Olivia. [laughs]
[00:08:45] Trey Gerrald: Literally. Literally today, there was like a woman with the child, the child was in the seat.
[00:08:52] Chelsey Donn: Yeah.
[00:08:52] Trey Gerrald: And then there was another woman with a child behind them with their own cart. And then a man was like picking up like a 17 gallon thing of vegetable oil. And none of them were like trying to move, none of them were like, even acknowledging me. And so I just, I, I didn't like say anything because I don't know. But gosh, that bothers me. Like-
[00:09:10] Chelsey Donn: Yeah.
[00:09:11] Trey Gerrald: ... like everyone is navigating, you're all navigating. I don't understand why you aren't just like pulling to the side or moving over so other people can continue, like, you know, you're being, you're causing congestion.
[00:09:21] Chelsey Donn: Totally. And it's hard to feel like you can tell that person, like, please move without feeling like you're sounding like the person that's like, excuse me, you know what I mean? Like you don't want to be that person.
[00:09:33] Trey Gerrald: Well, I'm also, you know, years of having lived in New York City, I'm not trying to get killed today because people are crazy.
[00:09:39] Chelsey Donn: Right. Oh, true. That is true. I think there should be some sort of cart etiquette. Were there arrows-
[00:09:45] Trey Gerrald: No.
[00:09:45] Chelsey Donn: ... on the ground out of curiosity? Okay. Maybe we could have, maybe that could be a complaint like Costco maybe.
[00:09:50] Trey Gerrald: So this actually was like on the end between aisles.
[00:09:55] Chelsey Donn: Oh, they were congested, oh, that's even worse.
[00:09:57] Trey Gerrald: It was worse really, that was like-
[00:09:58] Chelsey Donn: That's, so, they were like basically blocking off like two aisles.
[00:10:01] Trey Gerrald: They were blocking off two aisles and the guy was going in between the two aisles.
[00:10:05] Chelsey Donn: Oh, no.
[00:10:06] Trey Gerrald: Yeah. It really was like perplexing to me that no one was concerned about hurrying.
[00:10:10] Chelsey Donn: And also the shopping carts at Costco-
[00:10:12] Trey Gerrald: Are giant.
[00:10:13] Chelsey Donn: ... are like huge.
[00:10:14] Trey Gerrald: That really is part of the problem.
[00:10:16] Chelsey Donn: And they can be heavy too.
[00:10:18] Trey Gerrald: They are.
[00:10:18] Chelsey Donn: You know?
[00:10:19] Trey Gerrald: They really are.
[00:10:20] Chelsey Donn: Yeah. Those carts are heavy and unwieldy and it's, it's hard to navigate
[00:10:24] Trey Gerrald: I'm just always aware that like other people are trying to navigate.
[00:10:28] Chelsey Donn: Right.
[00:10:28] Trey Gerrald: So I, I just try to make sure I'm not in other people's way, but not everyone's like that, so.
[00:10:34] Chelsey Donn: Uh, how do we feel?
[00:10:35] Trey Gerrald: I think I'm ready to do the thing.
[00:10:37] Chelsey Donn: I'm so glad you're ready. As you guys know, Trey and I are your trusty Review Queens with our guests review queen today, Goldie. Um, we bring you reviews from the internet that we feel need to be inspected.
[00:10:50] Trey Gerrald: We dissect the nitty gritty.
[00:10:51] Chelsey Donn: And then we rate them on a scale from one to five crowns. It's a very regal process that we call-
[00:10:58] VOICEOVER: Assess That Kvetch!
[00:10:59] Trey Gerrald: And today we're bringing you yet another versus episode.
[00:11:04] Chelsey Donn: Oh my God. It's true. It's another special edition episode.
[00:11:09] Trey Gerrald: So, today Chelsey and I are going to cover a one-star review and a five-star review that are on the same topic in an effort to sleuth out the real truth. That's hidden somewhere in the details in the middle.
[00:11:23] Chelsey Donn: That's right. For this versus episode, Trey selected the five-star and I selected the one-star. So to determine who reads first, we gotta flip that quarter. Alright, Trey, am I calling it or are you?
[00:11:35] Trey Gerrald: I think you call it.
[00:11:36] Chelsey Donn: Okay. Tails.
[00:11:38] Trey Gerrald: It's head.
[00:11:39] Chelsey Donn: Oh my God. I lost, it's okay. First time for everything. All right, Trey. That means you're gonna go first,
[00:11:45] Trey Gerrald: That's right.
[00:11:45] Chelsey Donn: All right guys. So today we are going head to head for a cake shop in Los Angeles called Roobina's Cake. Roobina's Cake was founded in 2013 here in Los Angeles, and they do very elaborate art cakes for all kinds of special occasions like bar mitzvahs, bat mitzvahs weddings, baby showers. They've done stuff for The Today Show, they've really, they've gotten their name out there. Let's hear from one of the people that was very happy with Roobina's Cake, so happy that they gave it a five-star review. All right, Trey, let us know.
Roobina's Cake 5 Star Review
[00:12:24] VOICEOVER: Review That Review.
[00:12:28] Trey Gerrald: So I had so many options to choose from.
[00:12:32] Chelsey Donn: So many.
[00:12:32] Trey Gerrald: Littered with 5-star reviews, but today I chose a Yelp 5-star review-
[00:12:38] Chelsey Donn: Okay.
[00:12:38] Trey Gerrald: ... written by Nadia A.
[00:12:41] Chelsey Donn: Okay.
[00:12:43] Trey Gerrald: Our wedding cake was one of the things our guests raved about after the wedding. So we knew for sure, we made the best decision by choosing Roobina's Cake. A good number of our guests asked us where we got our cake. That it's the best cake they have ever had at a wedding. My friend said that cakes are the one thing people criticize at the reception the most. And that ours was the best cake she had ever had at a wedding. I was shocked because I didn't know people take it all that seriously. But aside from being shocked, I was happy and pleased that we made such a great choice.
[00:13:23] Trey Gerrald: We chose two flavors and both flavors were delicious and mouth watering. When we walked into Roobina's Cake on Glenoaks, we just walked in to look around, and Armen was so inviting and professional. We felt comfortable and excited right away. Because of his pleasant welcoming, we instantly knew we wanted to work with this place. I had an idea and pictures of what kind of cake I wanted, but there were a few options, and I didn't know which one to settle with. Armen gave me his advice and showed us pictures of his previous client's cakes, and suggested what style we should do depending on what I described.
[00:14:03] Trey Gerrald: So we decided on a style, we did cake testing and every flavor was amazing. Armen was also super helpful in, and giving us references and sent us to a great florist Arte Florale, who worked with them to create a beautiful cake. The end result was beautiful and unique. Everyone loved how it looked and how it tasted. We were very happy about that, and are very thankful to Armen for helping us out. The service at Roobina's Cake is wonderful. Please see the two photos I have attached taken by Len and Jersaw Photography.
[00:14:42] Chelsey Donn: All right.
[00:14:45] Trey Gerrald: The reason I liked this review is because Nadia takes us through the entire process of not knowing where the land-
[00:14:53] Chelsey Donn: Sure.
[00:14:53] Trey Gerrald: ... walking in, feeling taken care of, feeling supported, and how to elevate the cake into a floral display. And also how it was like a showstopper at the event.
[00:15:04] Chelsey Donn: I definitely got that. I think that she said the whole phrase about this was the best cake at any wedding ever, or that you ever had. I believe she's had that like three or four times, does she not?
[00:15:17] Trey Gerrald: Yes.
[00:15:17] Chelsey Donn: So obviously she really felt this way, and wanted to, to hit it home. Because of that, I like for a moment, I was like, is this a fake review or something? Because she's like, keeps speaking in these absolutes, like the best ever, the best ever. I mean, I haven't had a wedding yet, but I feel like people are very invested in this process. So it kind of makes sense that she would feel so enthusiastic about it.
[00:15:40] Trey Gerrald: It did occur to me like, well, I don't know who your friend is, so I don't care about your friend's opinion. I mean, that's like that harsh-
[00:15:47] Chelsey Donn: Right.
[00:15:47] Trey Gerrald: ... critical voice in my mind.
[00:15:49] Chelsey Donn: Yeah. I mean, I was also wondering, I guess it's true. I'm trying to remember, I guess like the cake's a big deal. I mean, it is definitely the, the cake is a very, very big deal. But I've everything else at a wedding was amazing. Do you think that people would walk away and be like, oh, that cake, I don't know. Maybe that is a known thing.
[00:16:04] Trey Gerrald: Also Armen was, was highlighted as the sales person here.
[00:16:08] Chelsey Donn: Yeah. That's gonna come up later.
[00:16:10] Trey Gerrald: That they really take your hand and walk you through the experience.
[00:16:14] Chelsey Donn: Yeah. I mean, I think that this person definitely wanted us to know that beyond the cake tasting amazing, we can also expect to have an amazing customer service experience from start to finish.
[00:16:27] Trey Gerrald: Mm-hmm [affirmative].
[00:16:28] Chelsey Donn: I feel like this review could have been a third of the length and had the same exact information.
[00:16:35] Trey Gerrald: That's interesting.
[00:16:36] Chelsey Donn: Because I know like you're so happy and pleased, everybody was so happy and pleased, everybody loved it so much, everyone loved it so much, everyone loved it so much. Armen was cool. And so I just, I don't know that there's like a ton of substance there, I don't know what more I'm expecting. I'm just not really sure, you know, how queenie this review is, in terms of emotional attachment. I don't know that I really know that much about Nadia at this point.
[00:17:02] Trey Gerrald: I think that at the beginning of the review, Nadia sets us up that way because Nadia tips the hat by saying, you know, my friend told me that like people really criticize cakes.
[00:17:11] Chelsey Donn: Right.
[00:17:11] Trey Gerrald: I was shocked by that, that people took it that seriously. It felt like Nadia wasn't extremely emotionally attached, was more so like pleasantly surprised-
[00:17:19] Chelsey Donn: Got it.
[00:17:19] Trey Gerrald: ... that people were so in love with that. That sort of sense is throughout the entire review-
[00:17:25] Chelsey Donn: Yes.
[00:17:25] Trey Gerrald: ... in my opinion.
[00:17:26] Chelsey Donn: Yeah.
[00:17:26] Trey Gerrald: But I do think that the value of this review lives in the details that it was unique and beautiful. They were told like the floral shop that would work with them.
[00:17:36] Chelsey Donn: Yeah.
[00:17:36] Trey Gerrald: And then the pictures they attached are freaking gorgeous.
[00:17:40] Chelsey Donn: Yeah.
[00:17:40] Trey Gerrald: It's like a six tier cake, flowing flowers.
[00:17:43] Chelsey Donn: I was gonna say, I feel like review credibility instantly goes up when you attach pictures. 'Cause it's like, you're explaining the vision of how this all went. And then you're showing me photographic evidence. So I'm much more likely to believe that this could be an experience that I could also have.
[00:17:58] Trey Gerrald: For some reason, there isn't the phrase mouthwatering grosses me out, but-
[00:18:02] Chelsey Donn: I know.
[00:18:03] Trey Gerrald: ... isn't that weird.
[00:18:03] Chelsey Donn: Yeah, I have that similar reaction.
[00:18:06] Trey Gerrald: But I do also appreciate because you can't tell taste from a photograph.
[00:18:10] Chelsey Donn: Right.
[00:18:10] Trey Gerrald: There, there are multiple times where Nadia describes the two different flavors, how they're both amazing-
[00:18:15] Chelsey Donn: Right.
[00:18:15] Trey Gerrald: ... that it wasn't just pretty to look at.
[00:18:17] Chelsey Donn: But I mean, that speaks to how good the cake must be, because Nadia couldn't even decide on just one. She, she had to go for two.
[00:18:23] Trey Gerrald: Exactly. And then spelling and grammar is great.
[00:18:26] Chelsey Donn: Sounded good.
[00:18:28] Trey Gerrald: And I believe Nadia, I also kind of appreciate like the coolness at, with sort of like, you know, I was shocked that people care, but like we had a great experience, I felt taken care of.
[00:18:39] Chelsey Donn: Right.
[00:18:39] Trey Gerrald: It doesn't seem like Nadia is very... drama.
[00:18:41] Chelsey Donn: Yes. Which is good. Maybe that's, maybe, you know what, that's a good point. Like maybe that's what I'm missing in Nadia's review is, I'm so used to when we have these brides, it's like, there's so much drama-
[00:18:51] Trey Gerrald: High emotional.
[00:18:51] Chelsey Donn: ... and there's so much energy coming out of them. And she's just sort of like, wow, like didn't know this was a big thing, but it's a big thing, and I'm glad it was because ours was great.
[00:19:01] Trey Gerrald: I would imagine that this is probably a common experience. I mean-
[00:19:05] Chelsey Donn: I would think so. I mean, obviously we know a little bit based on the like plethora of 5-star reviews, but also it seems like there's a real system here. Like we come in, we see Armen, we go through this process, we have vendor recommendations. So, you know, just based on the information that we're getting in this review, it seems like they're experts, they do this all the time.
[00:19:26] Trey Gerrald: Correct. And I will-
[00:19:27] Chelsey Donn: Yeah.
[00:19:27] Trey Gerrald: ... say like probably 80% of the impact comes from the images because-
[00:19:32] Chelsey Donn: Yeah, that's true.
[00:19:33] Trey Gerrald: ... maybe we'll put these on the Instagram-
[00:19:35] Chelsey Donn: Yeah.
[00:19:36] Trey Gerrald: ... 'cause this cake you guys is like-
[00:19:38] Chelsey Donn: Is it beautiful?
[00:19:39] Trey Gerrald: ... it really is a showstopper. This is like, you would talk about this cake after the wedding.
[00:19:43] Chelsey Donn: Yeah.
[00:19:44] Trey Gerrald: I mean, even if someone was shot and mur- if Lincoln was assassinated-
[00:19:47] Chelsey Donn: [laughs]
[00:19:47] Trey Gerrald: ... at this wedding you would still-
[00:19:48] Chelsey Donn: [crosstalk 00:20:19] about the cake-
[00:19:50] Trey Gerrald: ... talk about this cake.
[00:19:51] Chelsey Donn: ... those beautiful. I love that.
[00:19:52] Trey Gerrald: So, I mean, I feel like I could crown this- how, what do you think?
[00:19:55] Chelsey Donn: Um, I think I'm ready to crown it. The only thing we didn't really discuss is humor, which we think wasn't really funny.
[00:20:01] Trey Gerrald: Yeah.
[00:20:01] Chelsey Donn: But other than that, okay, let's do it. Let let's crown Nadia A.
[00:20:05] Trey Gerrald: All right. Chelsey and I each have our own set of one to five crown cards and in an effort to be fair and not influenced by one another's cake, we will simultaneously reveal our rating.
[00:20:19] VOICEOVER: The Queens Are Tabulating.
[00:20:20] Trey Gerrald: You ready?
[00:20:21] Chelsey Donn: I'm ready, in between, but yeah, I think I'm ready.
[00:20:30] VOICEOVER: Total Score.
[00:20:30] Chelsey Donn: Okay. I gave it three crowns, Trey gave Nadia A, four crowns, I guess I will go first. I gave Nadia three crowns just 'cause again, I didn't get Review Queen vibes. It's kind of like a vibe thing, but I did get some information that I feel like is useful, and I was sort of taken through the process as you said.
[00:20:52] Chelsey Donn: So I think there's value there. So that's where the three crowns came from for me also clearly did a copy edit. So Nadia earned those three crowns from me, but because of the lack of humor, and the lack of star quality, if I can say that, that's where I took the two crowns away. Trey, why did you give Nadia four crowns?
[00:21:10] Trey Gerrald: Yeah. I totally agree with everything you said. For whatever reason the mood I'm in today-
[00:21:15] Chelsey Donn: Yeah.
[00:21:15] Trey Gerrald: ... the lack of chaos, drama, high emotion, sort of like is appealing to me, like we deal with those so frequently. It is, it is the impact is somewhat boring.
[00:21:25] Chelsey Donn: Right.
[00:21:25] Trey Gerrald: But I, I didn't think it was middle of the road, I was between three and a half and four-
[00:21:30] Chelsey Donn: Mm-hmm [affirmative].
[00:21:30] Trey Gerrald: ... but I just went with the four because I, it's not entertaining, and it's not humorous, but I think that's mainly the biggest knock. And also these images are-
[00:21:40] Chelsey Donn: Yeah.
[00:21:40] Trey Gerrald: ... the real like impact for me is the experience Nadia had, that it's sort of cool as a cucumber and the pictures I definitely want to purchase from Roobina's Cake.
[00:21:50] Chelsey Donn: Yeah. And it's always so nice to see the like customer images as opposed to just the images on the website. So that's true.
[00:21:57] Trey Gerrald: It's true.
[00:21:57] Chelsey Donn: I didn't think about the photo, but okay. Good job, Nadia A.
[00:22:02] Trey Gerrald: Thanks Nadia.
[00:22:03] Chelsey Donn: Way to kick off this 1 V 5 episode with a bang, so to speak.
[00:22:09] Trey Gerrald: Bang, bang into the room.
[00:22:12] Chelsey Donn: All right. Let's uh, let's take a quick break. And when we come back, we'll hear an entirely different side of the story. You know what I mean?
[00:22:19] Trey Gerrald: Ooh, can't wait. Get your sugar ready!
[00:22:25] VOICEOVER: Hold your crown. We'll be right back.
[00:22:42] Trey Gerrald: All right.
Meryl-Go-Round
[00:22:51] Trey Gerrald: It's game time, everyone. It's time to jump on the Meryl-Go-Round.
[00:22:57] VOICEOVER: I don't feel like an icon, most of the days I feel like I can't. That's with an A.
[00:23:07] Chelsey Donn: All right. Here's the deal. Trey and I have each picked a rotten scathing pithy one star zinger and 30 seconds on the clock. We'll take turns, reciting the zinger in as many genres as possible.
[00:23:19] Trey Gerrald: Just like queen Meryl Streep, who does it all.
[00:23:21] Chelsey Donn: Before the clock runs out.
[00:23:22] Trey Gerrald: All right, Chelsey, what is your zinger for today?
[00:23:25] Chelsey Donn: My zinger for today is from Williams-Sonoma. I wanted to keep a little bit in theme here. So I am going to be reading a 1-star review about the Flower Shop Rainbow Pop-Up Cake Kit. This review was written by Iowa. No last name, and the subject is, sounded like a great idea. And the review is, these were ridiculously time consuming, expensive, and not that good.
[00:23:54] Trey Gerrald: [inaudible 00:24:26].
[00:23:55] Chelsey Donn: So, that's how Iowa feel about that.
[00:23:59] Trey Gerrald: Iowa.
[00:24:00] Chelsey Donn: Yes.
[00:24:01] Trey Gerrald: That's a cool name, actually. If it's like a person's day.
[00:24:03] Chelsey Donn: I know, I sorta like it.
[00:24:04] Trey Gerrald: Today, you are strapped in on Curious George.
[00:24:08] Chelsey Donn: Uh, love that. Okay.
[00:24:10] Trey Gerrald: You ready?
[00:24:11] Chelsey Donn: Yes.
[00:24:12] VOICEOVER: Three, two one, go.
[00:24:16] Trey Gerrald: Disney
[00:24:24] Chelsey Donn: These are ridiculously time consuming, expensive, and not that good. [laughs]
[00:24:27] Trey Gerrald: WWE.
[00:24:27] Chelsey Donn: These are ridiculously and time consuming, expensive, and not that good.
[00:24:30] Trey Gerrald: Musical theater.
[00:24:32] Chelsey Donn: These are ridiculously time consuming, expensive, and not that good.
[00:24:38] Trey Gerrald: Melodrama.
[00:24:42] Chelsey Donn: These are ridiculously time consuming, expensive, not that good.
[00:24:45] VOICEOVER: Three, two, one.
[00:24:46] Trey Gerrald: Shakespeare.
[00:24:47] VOICEOVER: That's all.
[00:24:47] Chelsey Donn: All right. That's all.
[00:24:49] Trey Gerrald: Yes. Queen, you got four.
[00:24:50] Chelsey Donn: Thank you, that was a long one for me. Thank you.
[00:24:53] Trey Gerrald: It was long but that was good.
[00:24:54] Chelsey Donn: All right Trey, tell us where your zinger is from.
[00:24:59] Trey Gerrald: Okay. So I stayed in theme as well.
[00:25:01] Chelsey Donn: Okay.
[00:25:01] Trey Gerrald: So I have a review from target.com.
[00:25:04] Chelsey Donn: I've heard of it.
[00:25:05] Trey Gerrald: I've heard of that, for Betty Crocker Rainbow Chip Cake Mix & Frosting Bundle.
[00:25:10] Chelsey Donn: Okay. I just have to point out quickly that we both did a rainbow item.
[00:25:16] Trey Gerrald: Oh, my God, oh right.
[00:25:17] Chelsey Donn: Just that, great minds.
[00:25:19] Trey Gerrald: How gay of us.
[00:25:20] Chelsey Donn: How gay of us.
[00:25:22] Trey Gerrald: Um, all right. So this is from Disappointed Evan.
[00:25:25] Chelsey Donn: Okay.
[00:25:27] Trey Gerrald: [laughs] The subject is more expensive and Disappointed Evan's 1-star zinger is, 11 cents more than individually bought.
[00:25:37] Chelsey Donn: Oh, okay. Well, sorry.
[00:25:39] Trey Gerrald: You can buy the cake mix and buy the frosting and you'll save 11 cents. But when you buy the bundle together, you're paying 11 cents more.
[00:25:48] Chelsey Donn: Oh wow. Wow, I'm so glad that I know that now.
[00:25:51] Chelsey Donn: Trey, I think I'm gonna have you shop into like the Sophie the Giraffe.
[00:25:57] Trey Gerrald: Oh yeah-
[00:25:58] Chelsey Donn: Yeah.
[00:25:58] Trey Gerrald: ... those [inaudible 00:26:34] baby toys.
[00:25:59] Chelsey Donn: Yeah.
[00:26:00] Trey Gerrald: squeaky, squeaky squeaky.
[00:26:01] Chelsey Donn: [laughs]
[00:26:02] Trey Gerrald: Yeah, this was 'cause I'm so tiny.
[00:26:04] Chelsey Donn: Yes. All right, Trey. Are you ready?
[00:26:07] Trey Gerrald: I'm ready.
[00:26:08] Chelsey Donn: Let's do it.
[00:26:10] VOICEOVER: Three, two, one, go.
[00:26:15] Chelsey Donn: Teen drama.
[00:26:15] Trey Gerrald: 11 cents more than individually bought.
[00:26:22] Chelsey Donn: Pop star.
[00:26:29] Trey Gerrald: 11 cents more than individually bought.
[00:26:31] Chelsey Donn: Sport announcer.
[00:26:31] Trey Gerrald: 11 cents more than individually bought.
[00:26:33] Chelsey Donn: Oh, sorry, superhero.
[00:26:35] Trey Gerrald: 11 cents more than individually bought.
[00:26:38] Chelsey Donn: Opera diva.
[00:26:39] Trey Gerrald: 11 cents more than individually bought.
[00:26:42] VOICEOVER: Three, two, one.
[00:26:43] VOICEOVER: That's all.
[00:26:45] Chelsey Donn: Thank you for extending that aria to the end. All right, Trey. You are the winner with five, good work.
[00:26:52] Trey Gerrald: [inaudible 00:27:29]. Wow. I just feel-
[00:26:54] Chelsey Donn: Yes.
[00:26:55] Trey Gerrald: Are you gonna buy me a Roobina's Cake for this?
[00:26:59] Chelsey Donn: Um, maybe, what's I know maybe a Roobina cookie.
Roobina's Cake 1 Star Review
[00:27:04] VOICEOVER: Review that review.
[00:27:08] Trey Gerrald: Okaleedokalee, we are back from the break and now it is Chelsey Donn's turn.
[00:27:14] Chelsey Donn: All right. We are now gonna be hearing a different side entirely. So this is the 1-star review. Now I just feel like I always end up picking people with these names that I don't fully know how to pronounce. I'm gonna spell it, and then we can discuss it. So the name is J-E-A-N-A last initial is A. So is that Gina or Jeana, Jeana ?
[00:27:42] Trey Gerrald: I think it's Jeana, but I liked Jeana better.
[00:27:45] Chelsey Donn: All right. So shall we go with Jeana?
[00:27:47] Trey Gerrald: Yeah, Jeana.
[00:27:48] Chelsey Donn: Okay. Jeana, this is Jeana's, Jeana A is an elite Yelp reviewer and she is from Glendale, California, just FYI. And this is Jeana is 1-star review of Roobina's Cake. I put off writing this review for so long, I think because I wanted to forget the experience, to be honest. Roobina's was hands down the most stressful part of my wedding planning. My husband and I had decided on Truly Yours Catering for our wedding.
[00:28:19] Chelsey Donn: And in the process of getting all the details together, found out that they use Roobina's for the cake portion of their catering. I set up an appointment with Armen for 12:00 PM on a Saturday, to which we arrived promptly. Only to find Armen actively working with another customer. No one greeted us, we just stood there awkwardly for about 15 minutes. Until we just took it upon ourselves to sit down and wait.
[00:28:46] Chelsey Donn: At that point, Armen went to get his associate from the bakery to assist us. This woman seemed to have no idea what was going on. She didn't even greet us, just sat down and stared at us. She was unfamiliar with a Truly Yours package. Was trying to charge me all these extra fees, served us stale cake. And was quite aggressive and rude. She kept having to go over to Armen, to sort out what we were talking about. And even as we left the place, I still was totally unsure what our cake would look like, and if she was gonna try and charge us extra. At this point, I reached out immediately to Truly Yours, to try and remedy the situation. It took six months to get an answer, which was a month before my wedding regarding what our cake would look like/be given our deal with the catering company.
[00:29:44] Chelsey Donn: Once we knew, I tried to move past the frustration and you know, have a good wedding. The day of the wedding was rough. We had 110 plus weather, but what made it worse was while we were trying to take pictures and get the ceremony moving, the Roobina's representative dropped our cake. And then kept trying to steal flowers-
[00:30:09] Trey Gerrald: What?
[00:30:09] Chelsey Donn: ... from our sweetheart table flower arrangements to cover it up. It was the most unprofessional thing I have ever seen. Not to mention incredibly stressful on the day of your wedding. If that wasn't bad enough a month after the wedding, I kept getting texts from the bakery saying I still owed them money. I promptly told them I did not. And referred them back to our catering company and that we were all paid up for everything. Please people don't go here for your wedding needs. Maybe they do better work for less stressful occasions, but it honestly was the worst experience I have ever had at any establishment.
[00:30:58] Trey Gerrald: Oh, no Chelsey.
[00:31:01] Chelsey Donn: Yes, Jeana had an experience.
[00:31:03] Trey Gerrald: Oh no.
[00:31:05] Chelsey Donn: Isn't it so hard to hear these things said about Armen, and this experience with the, cake, that's so different-
[00:31:14] Trey Gerrald: Wait.
[00:31:14] Chelsey Donn: ... from what we heard from Nadia?
[00:31:16] Trey Gerrald: I like literally want to cry-
[00:31:18] Chelsey Donn: I know.
[00:31:19] Trey Gerrald: ... thinking about the delivery person-
[00:31:22] Chelsey Donn: Dropping the cake.
[00:31:22] Trey Gerrald: ... that's drops the cake. I literally feel like I'm tearing up.
[00:31:26] Chelsey Donn: I know.
[00:31:26] Trey Gerrald: Why am I having a distraction? What do you do? Okay. I also have a whole other question.
[00:31:32] Chelsey Donn: Yeah.
[00:31:33] Trey Gerrald: Do you think that maybe Roobina's Cake is short-staffed, because this is my question.
[00:31:38] Chelsey Donn: Yeah.
[00:31:38] Trey Gerrald: If you have a business-
[00:31:41] Chelsey Donn: Mm-hmm [affirmative].
[00:31:41] Trey Gerrald: ... and you have an appointment at noon-
[00:31:44] Chelsey Donn: Yeah.
[00:31:44] Trey Gerrald: ... and someone walks in and is going to spend $600 on a cake, how do you then juggle the hierarchy of like, I'm-
[00:31:53] Chelsey Donn: Right. Like do I see this person that just stopped in knowing I have an appointment?
[00:31:58] Trey Gerrald: I think a good start, which Jeana points out is that they weren't even like acknowledged.
[00:32:05] Chelsey Donn: Right.
[00:32:05] Trey Gerrald: I think you could be like, hey, I am, I am so sorry, um, we're running a little over, let me send over some tastes samples or something.
[00:32:13] Chelsey Donn: Right, right.
[00:32:13] Trey Gerrald: Like, I think there is like a slick way to deal with that, it sounds very clear that the person that was sent out, like didn't have a lot of experience with customer service.
[00:32:22] Chelsey Donn: Right. I mean, especially 'cause they had to keep reporting back to Armen. It was like, they were just literally there to be a body in the room with these people, it's sounded like.
[00:32:29] Trey Gerrald: It also is really funny to me to imagine like this woman from the back just sat down and didn't say anything.
[00:32:35] Chelsey Donn: And stirred at them.
[00:32:36] Trey Gerrald: Can you imagine this be like-
[00:32:36] Chelsey Donn: I know.
[00:32:36] Trey Gerrald: ... and like-
[00:32:37] Chelsey Donn: How awkward.
[00:32:37] Trey Gerrald: ... smelling like sugar.
[00:32:37] Chelsey Donn: And then what about the idea of like, because of that interaction, not really knowing what your cake is gonna look like until you get to like a month before, after you've been trying to reach, them for like whatever they said four months or six months?
[00:32:53] Trey Gerrald: Six months, six months.
[00:32:54] Chelsey Donn: Six months.
[00:32:55] Trey Gerrald: Which was one month before the wedding.
[00:32:56] Chelsey Donn: Right.
[00:32:56] Trey Gerrald: Like that actually sounds to me like an issue with the catering company, Truly Yours.
[00:33:02] Chelsey Donn: You think so?
[00:33:02] Trey Gerrald: I, I did start, I did start to think like-
[00:33:03] Chelsey Donn: What is Truly Yours and what is Roobina's?
[00:33:06] Trey Gerrald: Well. I think that the experience that Jeana had in the store is horrible.
[00:33:11] Chelsey Donn: Right.
[00:33:12] Trey Gerrald: I do also think that there needs to be like, uh, grace period of time. Like if you co- if you have an appointment and an appointment is running over-
[00:33:20] Chelsey Donn: Right.
[00:33:20] Trey Gerrald: ... like I get the 15 minutes is a really long time to not even be addressed. And then you take it upon yourself to sit down, and then they send someone over and the experience is horrible.
[00:33:26] Chelsey Donn: Mm-hmm [affirmative].
[00:33:26] Trey Gerrald: Like, it seems like it was snowballing-
[00:33:28] Chelsey Donn: Right.
[00:33:29] Trey Gerrald: ... but when you immediately reach out to Truly Yours to say, like this cake company bungled my meeting today-
[00:33:36] Chelsey Donn: Right.
[00:33:36] Trey Gerrald: ... and it's part of my package with you-
[00:33:38] Chelsey Donn: Right.
[00:33:38] Trey Gerrald: ... so something needs to be worked out here, then I think that it's Truly Yours's responsibility if I've hired you-
[00:33:45] Chelsey Donn: At that point to intervene.
[00:33:46] Trey Gerrald: Yes.
[00:33:47] Chelsey Donn: Well, I mean, I also wonder just because I'm so glad that we, we brought in the different reviews that we did, because with Nadia was very clear that Nadia sought out Roobina's Cake, like their dream version of a wedding cake. Whereas with Nadia, she didn't choose them. So a couple of things. One, I wonder like, was she kind of judging it or like bringing a little bit of an attitude with her? 'Cause she was like, oh, and we have to go with this cake place or something like that.
[00:34:14] Chelsey Donn: Or did the cake place treat her not as nice because they weren't a direct customer and they were coming from Truly Yours. Like, did they have an arrangement with Truly Yours where maybe they pay a flat rate or something like that, so that they're not making as much on the exchange. And so maybe they don't treat those customers as nicely or prioritize them as much as they do their one-on-one customers, I do wonder.
[00:34:38] Trey Gerrald: But I would imagine that if you were a cake company-
[00:34:41] Chelsey Donn: Mm-hmm [affirmative].
[00:34:42] Trey Gerrald: ... your bread and butter is like wedding cakes.
[00:34:45] Chelsey Donn: Right.
[00:34:45] Trey Gerrald: So like you would think that you-
[00:34:48] Chelsey Donn: You would be able show up. Mm-hmm [affirmative].
[00:34:50] Trey Gerrald: It does seem to me that they were short-staffed and like suddenly had two appointments at the same time.
[00:34:56] Chelsey Donn: Seems like that.
[00:34:56] Trey Gerrald: I think that there needs to be some way to handle that.
[00:34:59] Chelsey Donn: Right.
[00:35:00] Trey Gerrald: So all of that, that's just the first part of this review.
[00:35:03] Chelsey Donn: I know.
[00:35:03] Trey Gerrald: That actual wedding day-
[00:35:06] Chelsey Donn: I know.
[00:35:06] Trey Gerrald: ... and it gets dropped. I, I mean, if you are Roobina-
[00:35:11] Chelsey Donn: Yeah.
[00:35:12] Trey Gerrald: ... that is something that has to, like, there has to be a plan.
[00:35:15] Chelsey Donn: There has to be a plan.
[00:35:16] Trey Gerrald: A contingency something.
[00:35:18] Chelsey Donn: Absolutely. That is the worst faux pas. That is the wors- how do you even charge someone for cake after that, you know?
[00:35:26] Trey Gerrald: I mean for the man hours of making a cake but like-
[00:35:28] Chelsey Donn: I guess so, but I mean like, but without providing a replacement.
[00:35:32] Trey Gerrald: I don't even know how you-.
[00:35:33] Chelsey Donn: Run another cake over there, I don't know. Like they've got to have like plain wedding cake in the back, in the fridge, ready to go just in case something like that would to happen. Especially on a day, which we didn't talk about this really. But they said it was 110 degrees-
[00:35:48] Chelsey Donn: Oh.
[00:35:49] Chelsey Donn: ... which I like, what does that do to a cake to begin with? Like, does that melt a cake at 110 degrees? I mean, I would imagine that's not ideal cake weather.
[00:35:58] Trey Gerrald: I'm just, I still can't get over the guy dropping it.
[00:36:01] Chelsey Donn: I know, I know.
[00:36:03] Trey Gerrald: And then the claim that they were stealing flowers from the sweetheart table to like cover up the mistakes. So maybe it was, so I guess it wasn't smashed, it wasn't a completely ruined.
[00:36:13] Chelsey Donn: Right.
[00:36:13] Trey Gerrald: It was sort of like we can deal with something.
[00:36:16] Chelsey Donn: Yeah, it was like in a Oopsie Daisy that like, maybe we can fix it with some flowers.
[00:36:21] Trey Gerrald: Oh, God.
[00:36:21] Chelsey Donn: I don't know, I mean, Jeana said that they were taking pictures at the time. So it made me wonder, like, did Jeana see this go down? Like, was she taking-
[00:36:33] Trey Gerrald: I wonder that too.
[00:36:34] Chelsey Donn: ... her, her photos? And like, while she's trying to smile with her fiance soon to be husband for these pictures. She's seeing out of the corner of her eye that our cake is being dropped. 'Cause like that's trauma right there.
[00:36:47] Trey Gerrald: It seems to me that if a cake is dropped, if you're, the story you're telling me, you're painting-
[00:36:51] Chelsey Donn: Yeah.
[00:36:51] Trey Gerrald: ... because the cake was dropped. That makes me think it's no longer a cake.
[00:36:55] Chelsey Donn: You mean that it's just like completely dropped and it's like in pieces on the floor and it needs to mop at that point.
[00:37:01] Trey Gerrald: Yeah. My imagining was that it tumbled and went head first onto the ground, which I'm making that up, that's not what Jeana wrote.
[00:37:08] Chelsey Donn: Right, like you're seeing that happened in your head in slow motion.
[00:37:11] Trey Gerrald: Oh my God.
[00:37:12] Chelsey Donn: Terrifying.
[00:37:12] Trey Gerrald: But I did, I did also to your point, I did wonder-
[00:37:15] Chelsey Donn: Mm-hmm [affirmative].
[00:37:15] Trey Gerrald: ... did Jeana view and witness the person dropping it-
[00:37:18] Chelsey Donn: Yeah.
[00:37:19] Trey Gerrald: ... or was it like messed up, and the story was, oh, it was like knocked or, and then someone was like, I saw him drop it.
[00:37:26] Chelsey Donn: Right.
[00:37:26] Trey Gerrald: Like, did it turn into a rumor mill?
[00:37:28] Chelsey Donn: Right.
[00:37:28] Trey Gerrald: And then the last part of this review is the bickering about the remaining-
[00:37:32] Chelsey Donn: The money.
[00:37:33] Trey Gerrald: ... the money, which is so odd.
[00:37:34] Chelsey Donn: Yeah.
[00:37:34] Trey Gerrald: That once, see, I need to, I, I want to hold up a flag here-
[00:37:38] Chelsey Donn: Yeah.
[00:37:39] Trey Gerrald: ... about Truly Yours.
[00:37:40] Chelsey Donn: Yeah.
[00:37:40] Trey Gerrald: What is going on there?
[00:37:41] Chelsey Donn: I agree. I mean, I had a thought about that. It seems like Jeana is handling a lot of this interaction when a lot of this interaction should maybe have been handled by Truly Yours. Like isn't that the whole point of hiring one of these companies is that they're managing this, these exchanges.
[00:37:56] Trey Gerrald: I see, but see here, but also-
[00:37:59] Chelsey Donn: Yeah.
[00:37:59] Trey Gerrald: ... because you hire this catering company that has this affiliation with the cake company-
[00:38:05] Chelsey Donn: Correct.
[00:38:05] Trey Gerrald: ... I wonder if it's like, your package consists of this much-
[00:38:09] Chelsey Donn: Right.
[00:38:09] Trey Gerrald: ... for the wedding cake. And if you end up going over that, then you have to pay the remaining balance.
[00:38:15] Chelsey Donn: Maybe, but if that were the case, then don't you think that Roobina's should have been like, okay, cool, here are the Truly Yours cakes-
[00:38:24] Trey Gerrald: You were saying.
[00:38:24] Chelsey Donn: ... and you can get any of these. And if you want to get something from like this page or that page, then it's this much more. If you want to have like two flavors of cake, instead of one flavor of cake, it's gonna be this amount.
[00:38:34] Trey Gerrald: Right.
[00:38:34] Chelsey Donn: I mean, I think that the major problem that occurred is it seems like Roobina's is double-book themselves. And then they, instead of just like trying to own up to that fact, they tried to throw this person in there, that was really ill equipped to deal with Jeana. And like you said, just snowballed from there, and we're not getting the information that we should, and now I owe you money. Like, there's just a lot of confusion that I think could have been cleared up, had that first meeting been more effective and efficient.
[00:39:08] Trey Gerrald: What is Jeana spelling and grammar like.
[00:39:10] Chelsey Donn: Very good and clean. We used all caps sometimes, but again, not in a way that is like abusive. I feel like I felt Jeana's passion in this review, I feel like if I were somebody-
[00:39:23] Trey Gerrald: Mm-hmm [affirmative].
[00:39:23] Chelsey Donn: ... that was getting married, I would, I mean, I hate to say it, but I think this might be a deal breaker, like about just the idea of them dropping the cake, and have it and like using my flower, uh, I don't know. There's so much of this that I think would make me queasy, but then I guess it's hard because we always want to consider these things individually, and in context like-
[00:39:44] Trey Gerrald: Yeah.
[00:39:45] Chelsey Donn: ... individually, this sounds like a terrible experience. Like, oh my God, never ever going there. But then knowing that Roobina's has like what? 4.6, seven or eight out of five on Yelp, like this could have been an anomaly. This could have been a really bad day, it was 110 degrees. This could have just been, I don't know, just like really, really bad luck.
[00:40:08] Trey Gerrald: Yeah.
[00:40:09] Chelsey Donn: You know?
[00:40:10] Trey Gerrald: I mean, to me, I'm not sure what I think the, the impact of this. It, it feels like a series of unfortunate events.
[00:40:17] Chelsey Donn: Yeah.
[00:40:18] Trey Gerrald: I, well, I think I can get into it in my, um-
[00:40:20] Chelsey Donn: In your assessment at the end.
[00:40:21] Trey Gerrald: crowning.
[00:40:22] Chelsey Donn: Should we go ahead and crown?
[00:40:24] Trey Gerrald: Yeah, let's do it.
[00:40:25] Chelsey Donn: Okay.
[00:40:29] VOICEOVER: The Queens Are Tabulating.
[00:40:30] Chelsey Donn: All right. Trey are you ready?
[00:40:32] Trey Gerrald: I'm ready. Are you're ready?
[00:40:34] Chelsey Donn: I'm ready. I'm ready here.
[00:40:39] VOICEOVER: Total Sccre.
[00:40:39] Chelsey Donn: Wow. Okay. I don't know what's happening today. Trey is holding up four crowns, and I'm holding up three and a half crowns. All right. Trey you start us off.
[00:40:47] Trey Gerrald: Ugh, this one was hard for me because I don't think that this is a deal breaker for me because it does seem atypical.
[00:40:55] Chelsey Donn: Right.
[00:40:55] Trey Gerrald: Only because I think that the customer service in the shop was a little askew-
[00:41:02] Chelsey Donn: Mm-hmm [affirmative].
[00:41:02] Trey Gerrald: ... I don't think you can run a business that like, I think there was an error there, yes.
[00:41:05] Chelsey Donn: Yeah.
[00:41:06] Trey Gerrald: But then dropping the cake obviously is no one's intention.
[00:41:10] Chelsey Donn: Sure.
[00:41:10] Trey Gerrald: So it just seems horribly unfortunate. I just keep thinking about this catering company. I feel like Jeana like wasn't supported.
[00:41:21] Chelsey Donn: Yes.
[00:41:21] Trey Gerrald: And the claims about covering with their stolen flower, like all of that just starts to feel a little, like, I don't know, but I gave it four because I'm, I am feeling a little icky in my tummy.
[00:41:33] Chelsey Donn: Yeah.
[00:41:33] Trey Gerrald: I'm, I'm, I wasn't humorous, I was entertained from like terror, I almost-
[00:41:38] Chelsey Donn: Yes.
[00:41:39] Trey Gerrald: ... I was teary-eyed about the person dropping the cake.
[00:41:42] Chelsey Donn: Dropping the cake. I know.
[00:41:43] Trey Gerrald: It would make me want to, um, inquire about the transportation.
[00:41:49] Chelsey Donn: Yes.
[00:41:49] Trey Gerrald: That is like, that's why I gave it four.
[00:41:52] Chelsey Donn: That's a lasting impact for sure. Yeah.
[00:41:54] Trey Gerrald: So that's why I gave a four. Okay. Why did you do three and a half?
[00:41:57] Chelsey Donn: I feel, I actually three and a half because of something that you brought up in our assessment about like the Truly Yours and where do they come into this equation and how could they have intervened? So that's, I took off the one and a half crowns, but I do think it's impactful. I do think this is Jeana's experience, and I think that's really unfortunate.
[00:42:18] Chelsey Donn: I would not put it on Roobina's that this would definitely happen to me, if I was gonna use them. Like, if that first meeting did not go well, I think I would just jump ship right then and there. But I don't think it would necessarily keep me from using Roobina's. And for that reason I gave Jeana three and a half crowns.
[00:42:38] Trey Gerrald: That's fair. All right.
[00:42:40] Chelsey Donn: Yeah.
[00:42:40] Trey Gerrald: Wow.
THERE'S A REPLY!
[00:42:41] VOICEOVER: There's A Reply!
[00:42:43] Chelsey Donn: There's a reply, from Roobina. I mean, yes.
[00:42:48] Trey Gerrald: Okay. I am, really intrigued here because I need to know if, if there's something misleading-
[00:42:55] Chelsey Donn: Yes.
[00:42:56] Trey Gerrald: ... I want to know what's happening. Tell me, tell me, tell me.
[00:42:58] Chelsey Donn: I think you are being a very good detective. So, all right. So this is from Roobina Z. She is the business owner of Roobina's Cake. And this is her reply to Jeana.
[00:43:10] Chelsey Donn: Hi, Jeana, I'm really sorry for your experience with our reception in our store.
[00:43:16] Trey Gerrald: Mm-hmm [affirmative].
[00:43:16] Chelsey Donn: But actually the situation in the venue, which you mentioned was exactly the opposite. The planner called us to deliver the cake earlier as planned to the venue because of florist to put the flowers on the cake and also design the cake tablet. Uh, we didn't drop the cake, but delivered like all other cakes. As you mentioned, it was 110 degrees outside. They put the cake outside for a few hours, but later your planner called us because someone moved and damage the cake. We sent our designer to the venue to redesign the damaged cake, which was not our responsibility.
[00:43:57] Chelsey Donn: After that, your planner asked her if she can design the cake with the flowers and also design the cake table, which was not in our responsibility, because your florist didn't do that. Instead of that gave her a few dirty cactus to put on the cake. She rejected, but your planner said is okay. Our designer tried to find flowers, but there wasn't enough in the box to put on the cake. And also to design the cake table only a few small damaged flowers. Your planner said she can take some from tables and design the cake, which was not our responsibility. And also she didn't steal flowers from your sweetheart table. It was your wedding planner, which gave her the permission to do that.
[00:44:44] Chelsey Donn: Regarding asking for payment month later, you are right, but it wasn't clear for us who is going to pay for the cake until we called the catering company and they confirm the payment. I'm really sorry about that. But as I mentioned in several response to reviews, we deliver every weekend, more than 60 cakes for different occasions, all over the Southern California. We try to do our best to make our customers happy.
[00:45:12] Chelsey Donn: We don't need 5-star reviews, but happy customers. Only happy customers make encourage us to serve them better, and even make them happier and learn from our mistakes. I hope you'll read my comment all over again and reconsider your decision about our service and quality. Armen will call you and discuss with you regarding this issue. Because the last thing we want is to have an unhappy customer. I am sure we can make you again so happy that you will forget all those miscommunications. I am writing this comment, not because of me or my business, but my team, which works every day, so hard day and night, and even weekends to make all our customers happy, best regards Roobina. What do we think?
[00:46:02] Trey Gerrald: I'm so conflicted.
[00:46:04] Chelsey Donn: I know.
[00:46:06] Trey Gerrald: Like for a while I was sort of like, are these just excuses, but then when Roobina took responsibility for, I apologize-
[00:46:15] Chelsey Donn: Yeah.
[00:46:16] Trey Gerrald: ... we were wrong and trying to seek payment from you, that was a miscommunication. With the caterer, once again-
[00:46:21] Chelsey Donn: I know.
[00:46:22] Trey Gerrald: ... that I really did feel like, oh, well, if they're owning up to that, then I make gives credence that they probably are being truthful-
[00:46:30] Chelsey Donn: Yeah.
[00:46:30] Trey Gerrald: ... that there was something wrong with the planner and the florist. And it, I mean, the whole thing about someone moved it is fishy to me-
[00:46:36] Chelsey Donn: Yeah.
[00:46:36] Trey Gerrald: ... because like what, then it does throw in this whole story about the planner.
[00:46:41] Chelsey Donn: Right.
[00:46:42] Trey Gerrald: But I can get the honesty in Roobina wanting not five stars, wanting happy customers-
[00:46:49] Chelsey Donn: Yeah.
[00:46:49] Trey Gerrald: ... which breaks my heart.
[00:46:50] Chelsey Donn: Yeah. I like, I really liked that at the end. And, and like, it kind of put things into perspective for me, even though, like, I don't want anyone to have a bad experience. But when you're, churning out this many cakes all the time and people are working like so hard, it's bound to have like one experience that is just not good.
[00:47:12] Trey Gerrald: Well, that really stood out to me.
[00:47:13] Chelsey Donn: Yeah.
[00:47:14] Trey Gerrald: We have 60 cakes going out every day.
[00:47:18] Chelsey Donn: Yeah.
[00:47:18] Trey Gerrald: That sort of excuse or that sort of statement actually had the-
[00:47:23] Chelsey Donn: Oh, it's okay.
[00:47:23] Trey Gerrald: ... opposite effect on me. It made me think, okay, well-
[00:47:27] Chelsey Donn: I'm not, I'm not those 59 other cakes.
[00:47:30] Trey Gerrald: I understand that Roobina is famous. And that if you are at that level as a cake maker-
[00:47:36] Chelsey Donn: Mm-hmm [affirmative].
[00:47:36] Trey Gerrald: ... you probably having that high of an inventory. But I don't know. Maybe it makes me feel like, all right, well, if there's 59 other cakes, then maybe mine isn't gonna be, um, properly taken care of. Or like, I don't know, it sort of rubbed me the wrong way, but-
[00:47:50] Chelsey Donn: I just, I just like I do, after I read this reply, I did see a world in which Roobina's just dropped off the cake, they did a fine job, dropping it off. The cater was like, oh, we got to move the cake it's in the sun or whatever it was.
[00:48:05] Trey Gerrald: Right.
[00:48:06] Chelsey Donn: And then went to move it, and like sort of dropped it or mess it up. And then frantically called the cake company back to be like, oh my God, oh my God-
[00:48:14] Trey Gerrald: Please help, please help.
[00:48:15] Chelsey Donn: ... you've got to help us. Please come over here. And then Roobina 'cause she keeps repeating over and over again, like this was not our responsibility-
[00:48:21] Trey Gerrald: Yeah.
[00:48:21] Chelsey Donn: ... the, the way that she's painting it. And again, believe her or not believe her, but the way that she's painting it is this cater a person like drop the cake, how this kerfuffle with the cake, And, and here they're coming in to try and triage this situation. Meanwhile, they're getting blamed for everything that's happening on the caterer side.
[00:48:41] Chelsey Donn: So what I wonder is, was I being lied to, because it seems really easy in tense moments like this. I can imagine something like that happening and being like, I hope nobody notices or whatever it is. And then passing the buck onto the cake company.
[00:48:56] Trey Gerrald: I mean, all we can do is take into consideration the three different sides we are getting here-
[00:49:01] Chelsey Donn: I know.
[00:49:02] Trey Gerrald: ... but it does occur to me once again, I have a little red flag for the catering company, and also maybe the planner, even-
[00:49:10] Chelsey Donn: Yeah.
[00:49:10] Trey Gerrald: ... like, they don't want to say, oh, the assistant actually nudged it-
[00:49:15] Chelsey Donn: Right.
[00:49:15] Trey Gerrald: ... and it's a problem. So like, let's try to take care of like, let's not upset the bride.
[00:49:18] Chelsey Donn: Yeah.
[00:49:19] Trey Gerrald: there was some sort of breakdown in communication between Truly Yours Catering-
[00:49:23] Chelsey Donn: Yes.
[00:49:23] Trey Gerrald: ... and Roobina's Cake on this one contract.
[00:49:25] Chelsey Donn: Exactly. I think at the end of the day, Roobina did take credit for like, she sorry that the, that the customer service interaction was not, uh-
[00:49:35] Trey Gerrald: Yeah. And this planning Armen to call her.
[00:49:37] Chelsey Donn: Yes. And having Armen call, exactly. Yeah. So she did take accountability for the things that were on their side of the street, for sure. Like, and then to their credit. I mean, if they're not responsible for the other part of this, I can understand why Roobina would want to-
[00:49:54] Trey Gerrald: Spell that out.
[00:49:55] Chelsey Donn: ... spell that out. Yeah.
[00:49:57] Trey Gerrald: I mean, I think that the impact for me now getting all of this story is that there are a sea of 5-star reviews.
[00:50:03] Chelsey Donn: Yeah.
[00:50:04] Trey Gerrald: Back to the original point-
[00:50:05] Chelsey Donn: Yeah.
[00:50:05] Trey Gerrald: ... is that it does sound like Roobina has a contingency plan because they have the designer able to run out-
[00:50:13] Chelsey Donn: Sure.
[00:50:13] Trey Gerrald: ... and, and address an issue. That's a little more like comforting.
[00:50:17] Chelsey Donn: Yes.
[00:50:17] Trey Gerrald: And it seems, I do believe Roobina. I mean, I believe 'cause they really took ownership for the things that could have been better on their end, and how they were trying to make their customer have their day by helping with things that are outside of their purview, which makes me feel like, oh gosh, it's just such an unfortunate circumstance.
[00:50:36] Chelsey Donn: It is, it's, it's an unfortunate circumstance for sure. And with that being said, I feel like we are both team, Roobina's Cake. I mean like sorry Jeana, like terrible experience seeing you fully, but also like would love, a Review Queen Roobina Cake. Thanks.
[00:50:54] Trey Gerrald: Maybe we should take a look at that catering company for an upcoming episode.
[00:50:58] Chelsey Donn: I'll, yeah. You're right, yeah. We should do that.
[00:51:01] Trey Gerrald: I will make it a little note. All right.
My Royal Highness
[00:51:03] Chelsey Donn: Okay. Well we did it-
[00:51:05] Trey Gerrald: Fun-
[00:51:05] Chelsey Donn: ... mean we've reached the most legal portion of our show. Who are you Trey inducting for?
[00:51:13] VOICEOVER: My Royal Highness.
[00:51:15] Trey Gerrald: This week, I am inducting Caller ID.
[00:51:19] Chelsey Donn: Oh yes.
[00:51:20] Trey Gerrald: Isn't that something that needs a round of applause. Okay. Let me tell you, we are, we both are of the age, where we were children and then suddenly we had it.
[00:51:32] Chelsey Donn: Yes.
[00:51:32] Trey Gerrald: Let me tell you, life without Caller ID is a little movie called Scream.
[00:51:36] Chelsey Donn: Oh, yeah. That's right.
[00:51:38] Trey Gerrald: Do you know that the sales of Caller ID boosted by 50% in America after Scream one?
[00:51:43] Chelsey Donn: Stop.
[00:51:43] Trey Gerrald: Okay. I made up that statistic-
[00:51:46] Chelsey Donn: [laughs]
[00:51:47] Trey Gerrald: ... but I did do research. You know, any of you kids up there who just take for granted that your little iPhone is gonna tell you who's calling ya. There was a time in life when you didn't know, you had to say, 'hello?'
[00:51:59] Chelsey Donn: I mean, what about that whole line in Rent, like, 'Mark are you there, are you screening your calls, it's mom.'
[00:52:03] Trey Gerrald: 'That's was a very loud beep.' Okay.
[00:52:07] Chelsey Donn: All right, anyway.
[00:52:07] Trey Gerrald: So Caller ID, this gets a little like too nerdy and not interesting. So I'm not really gonna go into it.
[00:52:13] Chelsey Donn: Okay.
[00:52:13] Trey Gerrald: But there in 1968-
[00:52:18] Chelsey Donn: Uh-huh [affirmative].
[00:52:18] Trey Gerrald: ... Ted Parra Slovako started making a bunch of patents that like were first established in order to like send the information of what the number of the call outgoing is to the call receiving. And then it took a long time in the '76, 1976, there was a Japanese inventor, Hashimoto-
[00:52:35] Chelsey Donn: Okay.
[00:52:36] Trey Gerrald: ... made some more patents and then it came over to America. It was happening in Brazil at the same time. So a lot of people were starting to get on this train. But I just want to induct Caller ID because I don't really like people.
[00:52:50] Chelsey Donn: [laughs]
[00:52:50] Trey Gerrald: That, that, that might not really be a true statement.
[00:52:53] Chelsey Donn: Is that a full-stop?
[00:52:54] Trey Gerrald: I don't know if that's real, that might be in this pearl necklace-
[00:52:57] Chelsey Donn: Yes.
[00:52:58] Trey Gerrald: ... but like, you know, I don't really need to communicate all the time. And so I am someone who will gauge at what my response is gonna be when I see who's calling. And I'm just gonna own that because we all do it. And if you are gonna judge me, then look in the mirror. Anytime it's an unknown number, bitch I don't answer that. Get real, honey. You're gonna block that, you're gonna stop 69, me bitch, I'm gonna start 67, your ass.
[00:53:21] Trey Gerrald: [laughs]
[00:53:21] Trey Gerrald: I don't even know if those are right, but-
[00:53:23] Chelsey Donn: I don't know but I liked it.
[00:53:24] Trey Gerrald: I'm inducting Caller ID-
[00:53:27] Chelsey Donn: Yes.
[00:53:27] Trey Gerrald: ... for my Royal Highness, because look, having more information is always queenly.
[00:53:37] Chelsey Donn: I couldn't agree more.
[00:53:38] Trey Gerrald: Chelsey how about you? Who are you inducting from my Royal Highness today?
[00:53:41] Chelsey Donn: Okay. I'm going to induct, Allison Janney as my Royal Highness. She's just such a kind amazing person. And I don't want this to sound weird, but I was doing a theater program in Williamstown. Williamstown Theater Festival I was an apprentice there.
[00:53:58] Chelsey Donn: And we did everything from like read lines with people to pick up trash with trash picker. And there was this event that was called a Zoo, and where we would be up all night and we were drinking and partying with everybody that was at Williamtown, including Allison Janney. And then afterwards, the next morning I needed to pick up trash. And Allison Janney sees me at the coffee shop. And she kind of like taps me on the shoulder and she's like, "Honey, are you hung over?"
[00:54:25] Chelsey Donn: And the point is I was, but I also had been picking up trash since 6:00 AM. And then years later, I saw her again at a speaking event she was doing. And I was chatting with her afterwards and telling her about this story about when she asked me if I was hung over. And then we were amongst other people having conversation. And in the middle of that, she just tapped me on the shoulder and she goes, "Honey, are you hung over?" And she just, she yes anded this opportunity that I had with her that like, kind of meant so much to me-
[00:54:55] Trey Gerrald: Yeah.
[00:54:55] Chelsey Donn: ... in a funny way when I was a kid, And I just want to say, ' beyond her just being a fantastic actress, she kind of made it later in life. I mean, she's been working consistently for a very long time, but she was in her 30s before she got West Wing. And she has this amazing perspective about going after this career and just following on that path.
[00:55:18] Chelsey Donn: I remember at one point she referenced some, a book with like the red bicycle or something with the red bicycle, but she said it inspired her as she was on her path to pursuing being an actor, because it talked about people at every age of life from like, I dunno, five to 100, who started something that had changed their life at a later age. And she said that as she was going through the time and not being where she wanted to be, when she wanted to be there, she would refer back to this book, which I wish I remember the title of, so that she could remind herself that it's possible at any age to accomplish things.
[00:55:51] Chelsey Donn: And I just think Allison Janney is such a mensch and I love her and everything that she does. So, I just figured I'm gonna induct Allison Janney, and um, yeah, I was, I was hung over. So thanks for asking. [laughs]
[00:56:06] Trey Gerrald: We love Alison Janney, she's a... her greatest performance to date, it is Drop Dead Gorgeous. 'Did you get that on camera? Most smartest.'
[00:56:17] Chelsey Donn: [laughs] Uh, she's the best. Thank you guys so much for joining us today. If you like what you heard, will you please tell a friend.
[00:56:22] Trey Gerrald: If you didn't like what you heard, will you please tell an enemy, leave us a voicemail at 1850REVIEW0.
[00:56:29] Chelsey Donn: You can also follow us on all the socials @TheReview Queens. I'm @ChelseyBD, that's Chelsey with the Y.
[00:56:36] Trey Gerrald: And I'm @TreyGerrald. Become a member of the Royal Court by joining our Patreon at patreon.com/reviewthatreview.
[00:56:44] Chelsey Donn: For exclusive raffles and content. There's a pretty big one coming up just saying. Uh, if you go to the website, scroll all the way down to the bottom. There's a place where you can add your name and that will automatically add you to our mailing list. You should do it now because we got some good prizes coming your way. And all you got to do is be on the list.
[00:57:03] Trey Gerrald: And remember-
[00:57:04] Chelsey Donn: Ignore the haters! You're a queen.
[00:57:06] Trey Gerrald: Gender nonspecific queen.
[00:57:06] Chelsey Donn: Bye.
[00:57:06] Trey Gerrald: Bye.
[00:57:06] Chelsey Donn: Are you hung over?
Review That Review is an independent podcast. Certain names have been redacted or changed to protect the guilty. Executive produced by Trey Gerrald and Chelsey Donn with editing and sound designed by me with voiceover talents by Eva Kaminsky. Our cover art was designed by LogoVora and our theme song was written by Joe Kinosian and sung by Natalie Weiss.
[00:57:30] Trey Gerrald: I get so sweaty.
[00:57:33] Chelsey Donn: That's what you call sweat equity. You know what I mean?
Photo by Girl with red hat on Unsplash
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